Senior Sales Manager - Cross Sell

HDB Financial Services Ltd.; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A financial services company is looking for a skilled manager to lead a team of sales officers in Mumbai, India. The role involves managing cross-sell business, ensuring the team meets disbursement targets, and maintaining communication with customers and management. The ideal candidate should excel in team performance management and customer interactions. This position offers an opportunity to influence sales success and support customer onboarding processes effectively.

Responsibilities

• Manage cross-sell business through a team of sales officers.
• Ensure team meets sales and productivity targets.
• Maintain team discipline and quality standards.
• Communicate effectively with management for issue resolution.

Job description

Job Role

Managing Cross sell business through assigned team of sales officers in the designated area or territory.

Managing a team of sales officers.

Responsible for disbursement targets.

Sales officer productivity lead conversion.

Ensure proper and complete documentation of loan documents (as per process requirements) and timely disbursements of loans. Interfacing with customers effectively for on-boarding of loans, resolution of queries and customer support.

To be fully acquainted and updated with process and provide necessary knowledge support to team of sales officers.

Key Responsibilities

• Effective coordination between sales team, customers, tele-calling unit & operations.
• Responsible for team performance in meeting targets in terms of sales, productivity, delinquencies.
• Maintain and monitor team performance in terms of discipline, attendance, quality norms.
• Effective communication with management team to resolve issues, seek clarifications.
• Capturing market feedback and provide inputs to improve team performance.