Sales Executive- Cross Sell

SkillLabs; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

SkillLabs in Pune, Maharashtra is hiring for a Channel Sales Manager to drive loyalty loan targets and oversee Sales Executives and Channel Associates. You will coordinate with Credit, Operations and Product teams to source leads, improve processes, and ensure timely disbursals while maintaining SOPs and company policies.

A Postgraduate with 3-5 years of channel management experience is preferred. You will also manage customer grievances, ensure high TAT and accuracy, and strive for First Time

Qualifications

• Post Graduate preferred with 3-5 years of relevant work experience.
• Experience in channel management for similar product is desirable.

Responsibilities

• Achieve Business Targets & financials for Loyalty Personal Loans and other products.
• Team handling of Sales Executives and Channel Associates.
• Coordinate with Credit, Operations and Product teams to source leads and improve processes.
• Maintain SOPs and policies as per company guidelines.
• Control FEMI/SEMI/TEMI to manage delinquency in the assigned location.
• Keep NPL and post-disbursal pendency under control.
• Ensure TAT and accuracy for enhanced customer experience.
• Ensure First Time Right case handling.
• Educate customers on EMI discipline to avoid bounce.
• Manage customer grievances related to loan disbursal.
• Adhere to company values and code of conduct.

Skills

Team management

Relationship management

Lead sourcing

Process optimization

Education

Postgraduate degree

Job description

• Achieve Business Targets & financials for Loyalty Personal Loans and any other Product/ assigned responsibility that the company may enter into.
• Team Handling of Sales Executives and Channel Associates.
• Relationship Management with existing internal stakeholders, End to end co-ordination with the Credit Teams, Operation Teams, Product Teams for sourcing of leads, improvement of existing processes, disbursements, customer approvals, clearing of discrepancies.
• Maintaining the Basic Standard Operating Processes (SOP), policies & Hygiene, laid down by the company.
• Controlling the FEMI (First Equated Monthly Instalment), SEMI (Second Equated Monthly Installment), TEMI (Third Equated Monthly Instalment) of each loan and hence controlling delinquency for the assigned location.
• Ensure to keep the Non-performing Loans and Post Disbursal Documents pendency percentage under control.
• Ensure TAT & Accuracy for enhanced customer experience.
• Ensure that all the cases are First Time Right.
• Educate the customer specifically on not to bounce their EMIs.
• Manage all customer grievance / customer issues pertaining to the loan disbursal.
• All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the Company policies,as applicable and within the parameters of Company Code of Conduct.

Roles and Responsibilities :-

• Achieve Business Targets & financials for Loyalty Personal Loans and any other Product/ assigned responsibility that the company may enter into.
• Team Handling of Sales Executives and Channel Associates.
• Relationship Management with existing internal stakeholders, End to end co-ordination with the Credit Teams, Operation Teams, Product Teams for sourcing of leads, improvement of existing processes, disbursements, customer approvals, clearing of discrepancies.
• Maintaining the Basic Standard Operating Processes (SOP), policies & Hygiene, laid down by the company.
• Controlling the FEMI (First Equated Monthly Instalment), SEMI (Second Equated Monthly Installment), TEMI (Third Equated Monthly Instalment) of each loan and hence controlling delinquency for the assigned location.
• Ensure to keep the Non-performing Loans and Post Disbursal Documents pendency percentage under control.
• Ensure TAT & Accuracy for enhanced customer experience.
• Ensure that all the cases are First Time Right.
• Educate the customer specifically on not to bounce their EMIs.
• Manage all customer grievance / customer issues pertaining to the loan disbursal.
• All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the Company policies,as applicable and within the parameters of Company Code of Conduct.

Candidate Profile Required

• Post Graduate preferred with 3-5 Years of relevant work experience.
• Prior experience in channel management for similar product