Senior Sales Executive

Lagu Bandhu; Mumbai City; On-site; INR 450,000 - 650,000; Full time

Job summary

Lagu Bandhu Pvt. Ltd.

in Mumbai invites applications for a Senior Sales Executive to support store sales, guide junior staff, assist customers, handle escalations, maintain stock and cash discipline, and support daily store operations. You will greet customers, direct them to the right counter, share buying history with staff, help staff choose quality stones, train the team, and coordinate with Head Office to ensure smooth store performance and promotions.

Qualifications

• Minimum experience in retail sales, preferably jewellery or premium retail.
• Deep knowledge of jewellery products or ability to learn quickly.
• Ability to guide and train team members.
• Strong customer grievance handling skills.
• Disciplined stock, cash handling and store processes.
• Effective coordination and reporting to management.

Responsibilities

• Greet and welcome customers.
• Guide customers to the appropriate counter or sales area.
• Introduce self and hand over customers to relevant staff where required.
• Share customer preferences and buying history with sales staff for better service.
• Help sales staff identify the right quality of stones, diamonds, and metals.
• Train sales staff on product knowledge related to stones, diamonds, and metals.
• Motivate staff to perform well and meet business goals.
• Support supervision of day-to-day store operations.
• Arrange customer deliveries and collect payments as required.
• Coordinate with Head Office and other business divisions.
• Communicate with customers about new launches, schemes, and promotions.
• Support daily stock and cash counting.
• Resolve customer grievances during or after sales.
• Build strong customer relationships through service excellence.
• Report staff, stock, and market information to the manager.

Skills

Retail sales

Jewellery knowledge

Team guidance

Customer grievance handling

Stock and cash discipline

Coordination and reporting

Job description

About the Role

• We are hiring a Senior Sales Executive to support store sales, guide junior sales staff, assist customers, handle escalations, maintain stock and cash discipline, and support daily store operations.

Key Responsibilities

• Greet and welcome customers.
• Guide customers to the appropriate counter or sales area.
• Introduce self and hand over customers to relevant staff where required.
• Share customer preferences and buying history with sales staff for better service.
• Help sales staff identify the right quality of stones, diamonds, and metals.
• Train sales staff on product knowledge related to stones, diamonds, and metals.
• Motivate staff to perform well and meet business goals.
• Support supervision of day-to-day store operations.
• Arrange customer deliveries and collect payments as required.
• Coordinate with Head Office and other business divisions.
• Communicate with customers about new launches, schemes, and promotions.
• Support daily stock and cash counting.
• Resolve customer grievances during or after sales.
• Build strong customer relationships through service excellence.
• Report staff, stock, and market information to the manager.

Required Skills & Experience

• Experience in retail sales, preferably jewellery or premium retail.
• Strong product knowledge or ability to learn jewellery product categories deeply.
• Team guidance and training ability.
• Customer grievance handling skills.
• Stock, cash, and store process discipline.
• Good coordination and reporting skills.

Preferred Qualifications

• Jewellery retail experience strongly preferred.
• Prior experience as senior sales executive or floor supervisor

Ideal Candidate Profile

A mature, customer-focused senior sales professional who can guide staff, support store operations, resolve customer

issues, and maintain discipline in stock and cash processes.