Senior Relationship Executive - GL West

Bajaj Finserv Limited; Bathinda; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in Bathinda seeks a Branch Manager to lead and direct the team, driving growth in consumer gold loan and expanding the customer base through strategic initiatives. The role focuses on operational excellence, customer engagement, and effective field marketing to build loyalty and branch profitability.

The position also involves ensuring accurate gold valuation, vault custody, NPAs control, staff coaching, and timely reporting to support branch growth and policy compliance.

Qualifications

• 4-7 years of relevant experience in gold loan banking or branch management.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive field-marketing activities to improve brand visibility and lead pipeline.
• Plan and monitor branch field marketing for healthy leads and conversions.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments and compliance.
• Custodian of vault with safekeeping of pledged securities.
• Maintain NPAs control through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely feedback.
• Prepare reports and steer branch growth; drive other products like NCDs, gold coins.

Skills

Gold loan banking

Team management

Client service

Communication skills

Experience 4-7 years

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.