Senior Relationship Executive - GL West

Bajaj Finserv Limited; Parli; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team at the Mumbai region, driving branch operations, customer acquisitions, and product sales. The role emphasizes effective leadership, cash flow and vault custody, and ensuring compliance with company policies.

The ideal candidate will have strong communication skills, experience in gold loan banking, and a track record of growing a branch’s customer base and profitability.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's degree or higher preferred.
• Previous gold loan banking or client service experience a plus.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch level marketing for healthy lead pipeline.
• Engage customers for new acquisitions and retain existing clients.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Safekeeping of pledged securities and vault custodian duties.
• Maintain NPAs through diligent follow-ups and collections.
• Hire, coach, and train staff with timely performance feedback.
• Prepare reports and drive growth through branch actions.

Skills

Leadership

Branch Operations

Customer Engagement

Team Training

Education

Bachelor's degree

Post-graduate degree preferred

Job description

\"This position is open with Bajaj finance limited\". The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.