Senior Relationship Manager - GL West

Bajaj Finserv Limited; Hingoli; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to provide leadership and direction to the team, driving growth in consumer gold loan business and expanding the client base. The role involves developing business strategies, mentoring staff, and ensuring compliance and strong customer engagement to foster loyalty.

Responsibilities include managing branch operations, marketing activities, valuation of gold pledged, and safeguarding assets.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking or client services preferred.
• Consistently demonstrates clear written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and profitability.
• Drive field-marketing activities to enhance brand visibility.
• Plan and monitor field-level marketing to ensure a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Valuation and appraisal of gold ornaments as per policy and audit.
• Joint custodian of vault for safekeeping pledged securities.
• Maintain NPAs through follow-ups on interest collections.
• Coordinate branch operations for cohesive teamwork.
• Hire, coach, mentor and train employees; provide timely feedback.
• Prepare reports and take actions for branch growth.
• Increase gold loan business and other products like NCDs and coins.
• Ensure 100% process compliance in valuation at branch.

Skills

Leadership

Customer engagement

Communication skills

Mentoring

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive and participate in field-marketing activities of various financial products with the team to improve brand visibility.


• Plan, conduct and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.


• Focus on customer engagement for new customer acquisitions and retention of existing customers.


• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit compliance.


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.


• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.


• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelor's Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.