Senior Relationship Executive - GL West

Bajaj Finserv Limited; Chhatrapati Sambhajinagar District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finserv Limited in Maharashtra seeks an experienced Branch Manager to lead a team, drive sales and ensure profitable branch operations. You will coordinate field marketing, oversee valuation and compliance of pledged gold, and manage customer engagement for new acquisitions and retention.

The role requires strong leadership, strategic planning, and effective team coaching to deliver growth across gold loan products and related financial services.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor’s degree or post-graduate degree preferred.
• Gold loan banking or client service experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor marketing to ensure healthy lead pipeline and growth.
• Focus on customer engagement for new acquisition and retention.
• Ensure accurate valuation of pledged gold and compliance.
• Co-manage vault custody and safeguard pledged securities.
• Maintain low NPAs through proactive customer follow-ups.
• Hire, coach, and develop branch staff with timely feedback.
• Prepare reports and drive branch growth initiatives.
• Expand gold loan business plus third-party products.

Skills

Leadership

Communication

Customer engagement

Team management

Education

Bachelor's degree or above

Post-graduate degree preferred

Job description

Job Summary

\"This position is open with Bajaj finance limited\" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.


• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth


• Focus on customer engagement for new customer acquisitions & retainment of old customers


• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation & maintenance of 100% process compliance at branch.


• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.