Relationship Executive - GL South

Bajaj Finserv Limited; Chengalpattu, Tenkasi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team and drive growth for the consumer gold loan portfolio. You will steer branch operations, ensure compliance, and collaborate on field marketing to expand customer base.

The role emphasizes strong leadership, customer engagement, and accurate valuation practices while managing NPAs and reporting on performance. Strong communication is essential.

Qualifications

• 4–7 years of relevant experience required.
• Bachelors or higher degree preferred.
• Experience in gold loan banking or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing and drive brand visibility.
• Plan and monitor local marketing activities to create a healthy lead pipeline.
• Engage customers, acquire new clients and retain existing ones.
• Ensure accurate gold ornament valuation and compliance.
• Safeguard pledged securities and manage vault duties.
• Drive collections and maintain low NPAs through follow-ups.
• Hire, coach, and develop branch staff; provide performance feedback.
• Prepare reports and drive growth initiatives for the branch.
• Grow gold loan and other products like NCDs and gold coins.

Skills

Gold loan knowledge

Team management

Customer service

Branch operations

Valuation accuracy

Education

Bachelor's degree

Post-graduation preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions and retainment of old customers
• Conduct accurate valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditing compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from customers for interest collections
• Good planning abilities are required for smooth functioning of the branch and developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing timely feedback on performance
• Maintaining quality performance of the business, preparing various reports and taking necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch
• Manage error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditing compliance

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.