Senior Product Implementation & Support Engineer

DRC Systems; Gandhinagar; Remote; INR 600,000 - 1,400,000; Full time

Job summary

DRC Systems in Gandhinagar, India, is seeking a Senior Product Implementation & Support Executive to independently manage client implementations, drive product adoption, and address complex HRMS and payroll-related queries.

You will ensure smooth onboarding, effective support, and strong client relationships while coordinating with multiple stakeholders and maintaining thorough implementation documentation.

Qualifications

• :

Responsibilities

• Independently manage client implementations and onboarding.
• Provide advanced product support and resolve payroll/HRMS queries.
• Maintain client relationships and coordinate with multiple stakeholders.
• Document implementation and support processes.
• Manage multiple client requests and timelines independently.

Skills

HRMS

Payroll software

SaaS products

Excel

Client management

Bilingual Hindi/English

Education

Bachelor's degree in Computer Science, Information Technology, Electronics

Tools

Keka

greytHR

Saral PayPack

Job description

• Experience4+ Years
• LocationRemote
• Shift09:30 AM to 6:30 PM

Qualification : Bachelors degree in Computer Science,
Information Technology, Electronics

Role Overview

We are seeking an experienced and customer-oriented Senior
Product Implementation & Support Executive to independently manage client
implementations, provide advanced product support, and handle complex HRMS and
payroll-related queries. The candidate will be responsible for ensuring smooth
client onboarding, effective product adoption, timely issue resolution, and strong
client relationships.

Key Responsibilities

Minimum 1 year of experience in
product implementation, software support, customer support, or a similar role.

Experience with HRMS, HR software,
payroll software, or SaaS products is preferred.

Good understanding of HR operations,
attendance, leave management, and basic payroll concepts.

Strong verbal and written
communication skills in Hindi and English.

Good problem-solving,
client-handling, and follow-up skills.

Comfortable working with Excel,
online meetings, and web-based software applications.

Willingness to learn product
functionality and manage multiple client requests.

Required Skills & Qualifications

Minimum 4 years of experience in
product implementation, HRMS support, payroll software, or a related SaaS role.

Strong hands‑on experience with HRMS
platforms and a practical understanding of payroll and HR operations.

Good understanding of attendance
calculations, shift management, leave policies, payroll processing, and
statutory payroll concepts.

Excellent verbal and written
communication skills in Hindi and English.

Strong analytical, troubleshooting,
and root‑cause analysis skills.

Proven ability to independently
manage multiple clients, implementation timelines, and escalations.

Strong client relationship
management, ownership, and coordination skills.

Good Excel skills and experience
maintaining implementation and support documentation.

Preferred Candidate Profile

Prior experience working with
HRMS or payroll platforms such as Keka, greytHR, Saral PayPack, or similar
solutions.

Experience managing multiple
client implementations and supporting live payroll operations.

Ability to work independently,
prioritize issues, and take ownership until resolution.

Experience mentoring junior
colleagues or sharing product knowledge with team members.