Specialist - Product Support

greytHR; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A leading payroll technology company in Bengaluru seeks an experienced Customer Support Representative. The role involves handling queries via phone and email while supporting clients with the implementation of the application. An ideal candidate should have over 2 years of experience in customer support and knowledge of Indian payroll. The position promises a collaborative work environment with a focus on customer satisfaction and solution-oriented approaches.

Qualifications

• Minimum 2+ years in customer support and Indian payroll.
• Proficient in handling client queries.

Responsibilities

• Support clients via phone, email, or remote tools.
• Understand client requirements and configure the application accordingly.
• Build strong customer relationships.

Skills

Indian Payroll Knowledge

Customer Support Experience

Job description

Experience Required

Minimum 2+ years in Customer support and Indian payroll

Position Purpose

Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge

• Indian Payroll Knowledge
• Experience into Customer Support

Key Responsibilities

• Support clients on phone, email or remote support tools in using and deriving maximum value from the application
• Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
• Proactively build strong customer relationships
• Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional manner
• Solutionize either through configurations or workarounds to address client specific requirements
• Develop competence in the use of all the information systems used in implementation of the application
• Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process
• Excellent Opportunity to be involved in high impact work and progressive learning environment.
• Great team members & energy filled work environment.