Senior Payroll Specialist (Product Support)

TransPerfect; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TransPerfect is seeking a Senior Payroll Specialist – Product Support to provide expert Indian payroll knowledge and hands-on support for our SaaS HRMS & Payroll platform.

In this role, you will own complex payroll and compliance queries, communicate clearly with customers, and coordinate with Product, Development, QA and Operations to drive cases to closure within SLA.

Qualifications

• 2–5 years in Payroll Operations or Payroll Product Support.
• Strong knowledge of Indian payroll and statutory compliance.
• Experience with SaaS HRMS/payroll products preferred.

Responsibilities

• Provide accurate payroll and functional product support.
• Identify root causes of calculation, configuration and compliance issues.
• Communicate effectively with customers and coordinate with internal teams.
• Contribute to knowledge sharing, UAT and process improvements.

Skills

Payroll operations

Customer communication

Problem solving

SaaS HRMS knowledge

Education

Commerce/Finance/HR degree

Tools

HRMS software

Job description

POSITION SUMMARY: We are looking for an experienced Senior Payroll Specialist – Product Support with strong hands‑on knowledge of Indian Payroll, statutory compliance and payroll processing. The role will provide functional support to customers using a SaaS HRMS & Payroll platform and will act as a senior domain point of contact for complex payroll, compliance and product‑related queries. The ideal candidate should combine strong payroll expertise with excellent customer communication, problem solving, ownership and customer‑handling skills. The candidate must be able to understand a customer's business requirement, analyze the issue, explain the solution in simple business language, coordinate internally when required, and drive the case to closure within SLA.

ROLE OBJECTIVE:

• Provide accurate, timely and customer‑focused functional support for payroll and HRMS‑related queries.
• Use strong payroll‑domain knowledge to identify the root cause of calculation, configuration, compliance and process issues.
• Handle complex and high‑priority customer cases independently and take ownership until resolution.
• Act as a bridge between customers and internal Product, Development, QA and Operations teams.
• Improve customer experience through clear communication, proactive updates, effective troubleshooting and knowledge sharing.
• Contribute to product quality, UAT, knowledge base and continuous improvement initiatives.

KEY RESPONSIBILITES:

• Payroll & Functional Product Support
• Payroll Domain & Statutory Compliance
• Customer Communication & Customer Handling
• Troubleshooting & Root Cause Analysis
• Escalation & Cross‑Functional Coordination
• Knowledge Management & Process Improvement
• Payroll Knowledge
• Product / Technical Skills
• Customer Handling & Behavioral Competencies

REQUIRED EXPEREINCE & QUALIFICATION:

• Recommended experience: 2–5 years in Payroll Operations, Payroll Product Support, HRMS Support or a similar payroll‑domain role.
• Strong practical knowledge of Indian payroll and statutory compliance.
• Experience supporting enterprise or high‑headcount customers is preferred.
• Experience with SaaS‑based HRMS/payroll products is preferred.
• Graduate degree in Commerce, Business Administration, HR, Finance or a related discipline preferred.