Senior Process Manager

Jobtailor; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Jobtailor is seeking a seasoned Digital Product Manager to lead vision and strategy for our digital products in the insurance and financial services sectors. You will collaborate with senior management and stakeholders to understand needs and align with global and regional objectives.

In this role you will manage the digital product backlog, define use cases, and work with technology partners through sprint planning, reviews, and retrospectives to deliver value.

Qualifications

• Bachelor's or master's degree in CS, business, data science, or related field.
• 5+ years of relevant experience (overall under 15 years).
• Experience implementing digital solutions in an organisation.
• Strong understanding of digital technologies and their applications in business.
• Proficiency in digital solution product management.
• Excellent communication and ability to influence at all levels of the organisation.
• Experience working in fast-paced Agile environments (Scrum, Kanban).
• Familiarity with UX/UI design principles and user-centred design methodologies.
• Experience in the insurance or financial services sector.
• Continuous improvement mindset.

Responsibilities

• Develop and communicate product vision and strategy for digital products.
• Collaborate with senior management and stakeholders to align with business needs and objectives.
• Define digital product backlog and manage it.
• Define actionable items to improve digital product data quality.
• Work with technology partners in sprint planning, scrums, reviews, and retrospectives.
• Collaborate with business, technology, and data teams on product development and delivery.
• Define and track KPIs to measure product success and adoption.
• Provide training and support to internal teams and clients to improve product utilisation.

Skills

Digital Product Management

Agile Methodologies

User-Centered Design

KPI Tracking

Insurance Industry Experience

Education

Bachelor's or master's degree in CS / Business / Data Science

Tools

Microsoft Office

Scrum

Kanban

Job description

• Develop and communicate product vision and strategy for assigned digital products aligned with business goals
• Collaborate with senior management and internal stakeholders to understand business needs and align with global and regional objectives
• Investigate processes and outcomes to define digital use cases that improve clients', carriers', and colleagues' ways of working
• Create, prioritize, and manage the digital product demand backlog
• Define actionable items to improve digital product data quality
• Work with technology partners in sprint planning, scrums, reviews, and retrospectives to deliver digital product use cases
• Collaborate with business, technology, and data leaders and teams on product development and delivery
• Conduct market research and competitive analysis in digital and insurance sectors
• Define and track KPIs to measure product success, improve adoption, and drive continuous improvement
• Act as the IMEA Digital Product Advocate, ensuring products are user-friendly, accessible, and meet customer needs
• Provide training, coaching, and support to internal teams and clients to improve product utilization

Requirements

• Bachelor's or master's degree in computer science, business administration, data science, or a related field
• 5 years+ of relevant work experience, overall under 15 years of experience
• Experience implementing Digital solutions and embedding these into an organisation's ways of working
• Strong understanding of Digital technologies and their applications in business
• Proficiency in Digital Solution product management
• Excellent communication including the ability to influence and build relationships at all levels of the organisation
• Strong analytical and strategic thinking abilities
• Experience working in fast pace Agile environments and familiarity with Agile methodologies (Scrum, Kanban)
• Familiarity with UX/UI design principles and user-centred design methodologies
• Experience with project management and working in cross-functional teams
• Proven experience in the insurance industry or financial services
• Continuous improvement approach
• Think outside of the box and a can-do attitude
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel

Core Competencies

Demonstrates expertise in Digital Product Management, with a strong focus on implementing digital solutions and enhancing user experience. Proven ability to collaborate across teams, define product strategies, and track KPIs for continuous improvement in the insurance and financial services sectors.

Highest-signal resume keywords

• Digital Product Management
• Agile Methodologies
• User-Centered Design
• KPI Tracking
• Insurance Industry Experience

Hard Skills

• Digital Solution Implementation
• Data Analysis
• Market Research
• Product Backlog Management
• Digital Technology Applications

Soft Skills

• Excellent Communication
• Analytical Thinking
• Strategic Thinking
• Relationship Building
• Coaching and Support

Industry Keywords

• Digital Products
• Insurance Sector
• Financial Services
• Continuous Improvement
• UX/UI Design Principles

Tools & Technologies

• Microsoft Office
• Scrum
• Kanban