Team Supervisor Digital-Support Services-Digital

Kotak Mahindra Bank; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a Role – Team Member Digital (M3 or M4) to understand business needs and design digital solutions, optimize existing apps, and drive product roadmaps with global partners.

You will translate data insights into customer-focused features, manage cross-functional workflows, and help launch new digital products. A strong mix of business acumen and technical understanding is required, with proven delivery of data-driven solutions.

Qualifications

• Balance of technical knowledge and business acumen.
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
• High degree of organization, individual initiative, and personal accountability.

Responsibilities

• Responsible for understanding business requirements and suggesting digital solution
• Optimize usage of existing applications
• Competitive analysis and accordingly recommending new digital solutions
• Monitor progress of Digital Projects
• Provide inputs for new products and new applications to IT and BSG
• Collaborates with global commercial services partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Drive software product usage
• Works with cross-functional teams and various stakeholders across the Organization
• Turns data insights into products with actionable outcomes to the ultimate customer.
• Continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Develops, owns, and executes product roadmap.
• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Skills

Balance of technical knowledge and bus

Proactive, self-starter with excellent

Excellent communication skills with…

High degree of organization, personal

Education

Bachelor’s degree in digital/related field

6-8 years of product or project development experience in Digital

Job description

Role – Team Member Digital (M3 or M4)

• Responsible for understanding business requirements and suggesting digital solution
• Optimize usage of existing applications
• Competitive analysis and accordingly recommending new digital solutions
• Monitor progress of Digital Projects
• Provide inputs for new products and new applications to IT and BSG
• Collaborates with global commercial services partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Drive software product usage
• Works with cross-functional teams and various stakeholders across the Organization
• Turns data insights into products with actionable outcomes to the ultimate customer.
• Continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Develops, owns, and executes product roadmap.
• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Job Responsibilities

• Responsible for understanding business requirements and suggesting digital solution
• Optimize usage of existing applications
• Competitive analysis and accordingly recommending new digital solutions
• Monitor progress of Digital Projects
• Provide inputs for new products and new applications to IT and BSG
• Collaborates with global commercial services partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
• Drive software product usage
• Works with cross-functional teams and various stakeholders across the Organization
• Turns data insights into products with actionable outcomes to the ultimate customer.
• Continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
• Develops, owns, and executes product roadmap.
• Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
• Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
• Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Leads the product functional design process based on an intimate knowledge of the users and technology.
• Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
• Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.

Qualifications / Skills

• Balance of technical knowledge and business acumen
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, and personal accountability

Education, Experience, And Licensing Requirements

• Bachelor’s degree and 6-8 years of product or project development experience in the Digital field
• Proven track record of delivering data driven solutions with a customer-first mindset
• Established background in launching software or services in Digital
• Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, etc.
• Experience of retail asset digital product would be an added advantage