Senior Consultant

Infosys Limited; Pune District; On-site; INR 1,100,000 - 1,400,000; Full time

Job summary

Infosys Limited seeks a Senior Consultant with 8-12 years of experience in the BPO service line to analyze requirements, design solutions, and lead client discussions. You will monitor deployments, address cutover challenges, and guide teams on process and IT improvements.

Responsibilities include workshops, feasibility assessments, training, and collaboration with presales for solution design. Strong MS Excel/SQL/JIRA/Visio skills and BE/BTech or MBA are preferred.

Qualifications

• Graduate with relevant life/insurance domain exposure or IT delivery experience.
• Strong analytical and problem solving skills across processes and IT systems.
• Experience in client management and requirement analysis.
• Proficiency with Excel, SQL, Jira and Visio is preferred.

Responsibilities

• Analyze requirements, demonstrate process/solution knowledge across business/IT.
• Follow deployment steps and anticipate cutover issues with proactive planning.
• Resolve issues quickly, analyze root cause through customer interaction.
• Participate in client discussions, articulate problems, propose solutions.
• Conduct workshops to map AS-IS processes and identify changes.
• Evaluate solution options considering gaps, feasibility, and user acceptance.
• Train users and prepare training material for end users.
• Assist in presales as SME with inputs on design and team structure.
• Prepare marketing artifacts and GTM collateral for marketing initiatives.
• Oversee a team of Business Analysts and review documents.

Skills

Business Analysis

Client Management

Stakeholder Communication

Team Leadership

Requirement Gathering

Analytical Thinking

Education

Graduate

BE/BTech/ME/MTech/MS/MBA

Tools

MS Excel

SQL

JIRA

Visio

Job description

Job ID/Reference Code PROGEN-EXTERNAL-252742

Work Experience 8 - 12 Years

Job Title Senior Consultant

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• Analyze the requirements by demonstrating strong process/solution/ product knowledge, understanding of the business/IT scenario, understanding of constraints in implementation and technology.
• Follow the steps for deployment as envisaged in the project plan, foresee possible cutover issues and plan for them proactively.
• Resolve simple common issues with speed and accuracy, understand issue and analyze root cause through direct customer interaction.
• Participate in client discussions to understand customer problems, articulate to stakeholders, identify solution bringing the best industry and company practices.
• Conduct requirements workshops, understand the AS IS processes/ Current System Study and identify high level process/system changes.
• Arrive at possible solution alternatives that factor in gap resolution, impact on related functional areas, acceptability of the solution to the user community, technical feasibility and efficiency.
• Train the users (end and key users) and prepare training material.
• Assist in presales activities as a SME by giving inputs in solution design and team structure.
• Prepare artifacts for marketing and GTM solution activities including case studies IN ORDER TO build collateral for marketing initiatives.
• Handling the team of Business Analysts.
• Review the documents created by Team Members

Additional Responsibilities

• BE/B Tech/any engineering graduate/ME/M.Tech/MS/MBA
• Minimum 10 years of relevant work experience in life assurance and business analysis
• Strong client management skills

Technical and Professional Requirements

• Advanced IT skills, especially MS Excel and SQL, JIRA and VISIO
• Associate (III) or LOMA (ALMI / ACS) certification
• A strong understanding of the life insurance industry with Information Technology (IT) delivery experience.
• Strong written and oral communication skills with the ability to communicate to individuals with differing levels of modelling understanding.
• Able to work effectively as part of a team and on own initiative.
• Excellent organizational and prioritization skills.