Process Associate

HCLAxon Solutions Kunshan; Yerrampalli; On-site; INR 150,000 - 210,000; Full time

Job summary

Sapsf in India is seeking a Process Associate to support client claims and service requests by coordinating with internal teams and external stakeholders. You will act as the primary point of contact throughout the resolution process, ensuring timely communication, escalation when needed, and alignment with stakeholders.

The role requires proactive follow-up to drive issue closure while meeting client expectations and service commitments, contributing to efficient issue resolution and strong

Qualifications

• Managed client claims and service requests by coordinating with internal teams and external stakeholders to identify solutions.
• Acted as the primary point of contact throughout the resolution process, ensuring timely communication, issue escalation, and stakeholder alignment.
• Maintained proactive follow-up to drive issue closure while meeting client expectations and service commitments.

Responsibilities

• Manage Claims
• Communicate with stakeholders to follow up a resolution

Skills

Stakeholder communication

Client management

Process coordination

Job description

Career Opportunities: Process Associate (180730)

Requisition ID180730-Posted10/15/2026

Managed client claims and service requests by coordinating with internal teams and external stakeholders to identify, evaluate, and implement appropriate solutions. Acted as the primary point of contact throughout the resolution process, ensuring timely communication, issue escalation, and stakeholder alignment. Maintained proactive follow-up to drive issue closure while meeting client expectations and service commitments.

Key Responsibilities

• Manage Claims
• Communicate with stakeholders to follow up a resolution