Process Associate

Bread Financial Group; Bengaluru; Hybrid; INR 250,000 - 340,000; Full time

Job summary

Bread Financial Group is seeking a Process Associate in Bengaluru to support multiple processes, monitor quality of secured email responses, disputes, and routing for review of open items. The role emphasizes regulatory and procedural compliance and delivering an optimal customer experience.

The ideal candidate has a Bachelor's degree and 0–1 years in a fast-paced, process-driven environment, with strong communication, attention to detail, and time-management skills to meet productivity and

Qualifications

• Bachelor's Degree in humanities, arts, science, commerce or equivalent education.
• 0-1 years Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals.

Responsibilities

• Ensures compliance with relevant company and regulatory guidelines; meets accuracy, productivity and TAT targets in processing assigned support processes.
• Learns applicable policies, processes and operations to execute on assigned processes per defined criteria.
• Cross trains on various processes as needed to support business requirements.

Skills

Communication skills

Logical Thinking

Detail Oriented Tasks

Conflict Resolution

Time Management

Customer Centricity

Patience with Customers

Active Listening

Multitasking

Team Collaboration

Education

Bachelor's Degree in humanities, arts, science, commerce or equivalent education

Job description

Job Summary

• The Process Associate role is responsible for supporting one or several processes, including, but not limited to monitoring quality of secured email responses , disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience

Essential Job Functions

• Ensures compliance with relevant company and regulatory guidelines. Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Quickly learns applicable policies, processes, and operations to execute on the assigned process. - (50%)
• Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria. - (25%)
• Processes defined minimum number of transactions/units of assigned process on a monthly basis. Cross trains on various processes as per business need. - (25%)

Experience Range:-Minimum Qualifications

• Bachelors Degree in humanities, arts, science, commerce or equivalent education
• 0-1 years Experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals

Skills:-Skills

• Communication skills
• Logical Thinking
• Detail Oriented Tasks
• Conflict Resolution
• Time Management
• Customer Centricity
• Patience with Customers
• Active Listening
• Multitasking
• Team Collaboration

Any Additional Preferences:

-Reports To: Supervisor and above

• Direct Reports: 0