Associate

Digitide; Arwal; On-site; INR 260,000 - 400,000; Full time

Job summary

Digitide is seeking an Associate to join our customer care team in India. You will handle customer calls and emails, provide accurate information about products and services, and resolve issues promptly to ensure a positive experience.

The role suits someone who thrives in a fast-paced environment, with strong communication and problem-solving skills, willing to work in shifts, including weekends, and eager to learn about our AI-driven solutions.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• 1-2 years in a customer-facing role, back-office or call center advantageous.
• Excellent verbal and written communication with adaptable style.
• Strong problem-solving abilities with a customer-centric approach.
• Proficiency with computer systems and CRM tools; ability to multitask.

Responsibilities

• Handle incoming customer calls, emails, and inquiries professionally.
• Provide accurate information about products and services.
• Resolve issues and complaints, offering practical solutions.
• Document and update customer records accurately.
• Collaborate with internal teams to escalate complex issues.
• Maintain a positive attitude and represent the brand values.
• Actively listen to customer needs and offer recommendations.
• Stay updated with product knowledge and industry trends.
• Participate in team meetings and continuous improvement initiatives.
• Ensure compliance with company policies and procedures.

Skills

Communication skills

Problem solving

Customer-centric

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Associate, you will play a vital role in our customer care team, ensuring a positive and seamless experience for our clients. Your primary focus will be to handle customer inquiries, provide accurate information, and resolve issues promptly. This role is perfect for someone who thrives in a fast-paced environment and enjoys interacting with customers.

Responsibilities

• Handle incoming customer calls, emails, and other inquiries in a timely and professional manner.
• Provide accurate and up-to-date information about our products and services, ensuring customer understanding.
• Resolve customer issues and complaints, offering practical solutions and maintaining a high level of satisfaction.
• Document and update customer records, ensuring accurate and complete information.
• Collaborate with internal teams to escalate complex issues and ensure efficient problem-solving.
• Maintain a positive and friendly attitude, representing our company's brand and values.
• Actively listen to customer needs and provide personalized recommendations.
• Stay updated with product knowledge and industry trends to offer relevant advice.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and procedures, maintaining a high standard of service.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• 1-2 years of experience in a customer-facing role, preferably in a back-office or call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach.
• Proficiency in using computer systems and customer relationship management (CRM) tools.
• Ability to work independently and manage multiple tasks simultaneously.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Flexibility to work in shifts, including weekends, as per business requirements.
• Strong organizational skills and attention to detail.
• Willingness to continuously learn and adapt to new processes and technologies.

Job Info

• Job Identification 267601
• Job Category Customer Support/Operations | BPM