SENIOR ASSOCIATE

Nexgenhiringexperts; Hyderabad; On-site; INR 360,000 - 460,000; Full time

Job summary

Tech Mahindra in Hyderabad is hiring for Senior Associate - Verizon Process (International Voice). The role involves handling customer inquiries for Verizon services in an international voice setup, delivering accurate information and resolving queries while maintaining high service standards.

The ideal candidate has at least 8 months in international voice processes, and a UG/PG degree. The job offers salary up to 4.6 LPA with incentives, 5-day weeks, rotational shifts, and two weekly offs in a

Qualifications

• Minimum 8 months experience in international voice processes.
• Excellent English communication, both verbal and written.
• Willing to work in rotational shifts and meet quality targets.
• Any Undergraduate, Graduate or Postgraduate qualification accepted.

Responsibilities

• Handle customer inquiries and provide support for Verizon services in an international voice process.
• Provide accurate information and resolve customer queries while maintaining high service standards.
• Meet quality and performance metrics on calls.
• Collaborate with team members to improve processes and performance.

Skills

Excellent communication

International voice process

Customer service

Problem solving

Rotational shifts

Education

Undergraduate (UG)

Graduate (G)

Postgraduate (PG)

Job description

Job Title: Senior Associate - Verizon Process (International Voice)

Key Highlights:

• Role: Senior Associate.
• Process: Verizon Process (International Voice Process).
• Experience: Minimum 8 months of experience in international voice process (on paper).
• Qualification: Any Undergraduate (UG), Graduate (G), or Postgraduate (PG).
• Languages Required:
• Excellent English.
• Salary: Up to 4.6 LPA + Incentives.
• Shifts:
• 5 days working.
• Rotational shifts.
• 2 week-offs.
• Location: Hitech City, Hyderabad.

Responsibilities and Duties:

• Handle customer inquiries and provide support for Verizon services in an international voice process.
• Provide accurate information and resolve customer queries efficiently while maintaining high service standards.
• Meet quality and performance metrics on calls.
• Maintain professional communication to ensure customer satisfaction.
• Collaborate with team members and management to improve processes and performance.

Skills Required:

• Excellent communication skills in English (both verbal and written).
• Previous experience in an international voice process.
• Strong customer service skills and problem-solving abilities.
• Ability to work in rotational shifts and handle dynamic work environments.

Join Tech Mahindra's Verizon process and advance your career in an international voice process!