Senior Order Management Executive

Big Imports and Gifts; Mumbai; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Dynamic work environment

Career growth opportunities

Job summary

Big Imports and Gifts in Mumbai is seeking an Order Management Executive to drive end-to-end order execution—from confirmation to dispatch—by coordinating with Sales, Production, Purchase, Warehouse, Logistics and Accounts. This role demands proactive problem-solving, multitasking, and a customer-first approach.

Immediate joiner preferred; candidates should be detail-oriented, organized, and capable of managing multiple orders in a fast-paced environment. Bandra (West), Mumbai location.

Qualifications

• Graduate in any discipline or undergrad with relevant experience.
• Experience in Order Management, Operations, Supply Chain, Customer Service, or related coordination role preferred.
• Fresh graduates with excellent coordination skills and willingness to learn encouraged to apply.

Responsibilities

• Manage complete order lifecycle from receipt to delivery.
• Coordinate with Sales, Production, Purchase, Warehouse, Logistics and Accounts.
• Review orders for policy compliance and avoid delays or bottlenecks.
• Monitor shipment status and ensure timely dispatches and delivery.
• Maintain accurate order records and supporting documents.

Skills

Coordination

Communication

MS Office

Customer-first

Education

Bachelor's degree

Undergrad + experience

Job description

Job Description

Position: Order Management Executive (Operations)

Immidiate joiner preferred

Company:

Big Imports and Gifts, also known as BigImpex, is a leading corporate gift supplier established in Mumbai in 2003.

With 150+ team members across BigImpex, Gokaldas Packaging, and Zexcel Medical Communications, we aim for excellence in every partnership.

We specialize in creating innovative and custom-designed products to serve our clients unique needs with the goal of helping our clients build stronger brands through high-quality corporate gifts.

About the Role

We are looking for a proactive, detail-oriented, and customer-focused Order Management Executive to join our Operations team. In this role, you will be responsible for ensuring the seamless execution of customer orders from order confirmation to final dispatch while coordinating with internal departments, clients, suppliers, and logistics partners.

If you enjoy problem-solving, multitasking, and working in a fast-paced environment where every day brings new challenges, this role is for you.

Key Responsibilities

Order Management & Execution

• Manage the complete order lifecycle from order receipt to successful delivery.
• Coordinate with Sales, Production, Purchase, Warehouse, Logistics, and Accounts to ensure timely execution of orders.
• Review customer orders and ensure compliance with company policies, terms, and conditions.
• Monitor order progress and proactively resolve delays or bottlenecks.
• Ensure high levels of customer satisfaction through efficient order execution.

Vendor & Supplier Coordination

• Liaise with suppliers and vendors for procurement of materials and services.
• Negotiate competitive pricing, delivery schedules, and service levels whenever required.
• Track purchase orders and follow up to ensure timely material availability.

Logistics & Dispatch Coordination

• Coordinate with transporters and logistics partners for timely dispatches.
• Monitor shipment status and ensure smooth delivery to customers.
• Resolve logistics-related issues and communicate updates to relevant stakeholders.

Documentation & Data Management

• Maintain accurate order records and supporting documentation.
• Verify invoices, proforma invoices, purchase orders, and dispatch documents.
• Upload and maintain documents on customer portals and internal systems.
• Ensure proper filing and compliance with documentation standards.

Inventory Coordination

• Coordinate with Stores and Warehouse to ensure material availability before order execution.
• Track inventory levels to avoid shortages and delivery delays.

Stakeholder Management

• Build and maintain strong working relationships with internal teams, customers, suppliers, and logistics partners.
• Communicate professionally and effectively with all stakeholders.
• Ensure timely updates regarding order status and any operational challenges.

What Were Looking For

• Strong coordination and communication skills.
• Excellent organizational and time management abilities.
• Ability to work under pressure and manage multiple orders simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Positive attitude with a customer-first approach.

Eligibility

• Graduate in any discipline. or undergrad with relevant experience
• Experience in Order Management, Operations, Supply Chain, Customer Service, or a similar coordination role is preferred.
• Fresh graduates with excellent coordination skills and a willingness to learn are also encouraged to apply.

Work Location

Bandra (West), Mumbai

Mobile [phone]

Web: www.bigimpex.com

Mail [e-mail]; [e-mail]; [e-mail];

Employment Type

Full-Time

Why Join Us?

• Opportunity to work with a dynamic and growing organization.
• Exposure to end-to-end operations and supply chain management.
• Collaborative work environment with learning and career growth opportunities.
• Opportunity to develop cross-functional coordination and problem-solving skills.Role & responsibilities

Preferred candidate profile