Customer Service Executive

Talent Corner Hr Services; Navi Mumbai; On-site; INR 335,000 - 469,000; Full time

Job summary

US Based MNC is seeking a Customer Service Executive in Ghansoli, Navi Mumbai. Minimum 3 years of experience and a graduate with excellent English communication are required. Responsibilities include order management, SAP registration, invoicing, production coordination, and logistics support.

The role emphasizes customer-centric service, proactive follow-ups, multi-tasking, and the ability to work under pressure in a fast-paced environment. MS Office skills are essential.

Qualifications

• Minimum graduate with strong English speaking and writing.
• Excellent English written and spoken communication.
• MS Office proficiency (Excel, Word, Outlook).
• Experience in order processing, logistics coordination, and customer follow-ups.

Responsibilities

• Manage customer inquiries and orders; verify if item is existing or new; coordinate with product development for approvals and pricing.
• For new customers, collect KYC and GST, get sales approval, and coordinate with accounts for SAP registration; arrange Proforma Invoices.
• Release orders and coordinate with production for delivery dates; follow up on urgent orders.
• Prepare order summaries and follow up on POs for credit customers; coordinate with credit control for overdue payments.
• Coordinate with logistics for timely shipment; track AWB details and delivery status.
• Forecast seasonal projections and share order/invoice reports with overseas team; track new/approved orders with sales teams.

Skills

Customer-centric approach

Hands-on & follow-ups

Go-getter & self-starter

Strong communication

MS Office proficiency

Multi-tasking

Working under pressure

Education

Graduate

Tools

SAP

MS Office

Job description

Designation: Customer Service Executive

Company: US Based MNC

Location: Ghansoli, Navi Mumbai

Qualification: Minimum Graduates & Good Command Over English Speaking & Writing.

Experience: Minimum 3 years

Key Behaviour’s & Skills Required:

• Customer-Centric Approach: Prioritizing customer needs and ensuring satisfaction.
• Hands-On & Follow-Ups: Proactively tracking and completing open tasks within deadlines.
• Go-Getter & Self-Starter: Taking initiative and driving tasks to completion without constant supervision.
• Strong Communication Skills: Proficiency in English (both written & spoken).
• Technical Proficiency: Strong skills in MS Office (Excel, Word, Outlook).
• Multi-Tasking Ability: Handling multiple responsibilities efficiently.
• Work Under Pressure: Managing workloads and meeting timelines.

Key Responsibilities:

• Order & Inquiry Management:
  • o Receive and process customer inquiries/orders.
  • o Verify if the inquiry/order is for an existing or new item.
  • o Coordinate with the product development team for approval status, costing, and global selling price for new inquiries.
  • o Work with the sales manager to finalize the selling price based on cost, global sell price, and required conversions.
• 2.Order Processing & System Updates:
  • o Ensure new item codes are approved by the concerned manager before adding them to SAP.
  • o For new customers, collect and process KYC and GST certification, seek approval from the sales manager, and coordinate with the accounts team for SAP registration.
  • o Arrange Proforma Invoices (PIs) upon order confirmation and share them with customers in coordination with Customer Support team.
  • o Request layout generation from the design team (if required) and obtain customer approval.
• 3.Production Coordination:
  • o Release orders in the system and notify the production team for processing.
  • o Follow up with the production manager for estimated delivery dates, especially for urgent orders.
• 4.Customer Follow-Ups:
  • o Prepare and share order summary reports with customers.
  • o Track and follow up on purchase orders for credit customers.
  • o Coordinate with the credit control team for overdue and outstanding payments.
• 5.Logistics & Shipment Coordination:
  • o Work with the logistics team to ensure timely shipment of goods.
  • o Follow up on AWB details and delivery status.
• 6.Forecasting & Reporting:
  • o Follow up with customers for seasonal projections to facilitate advance raw material (RM) bookings.
  • o Prepare and share reports such as order summaries and invoice reports with the overseas team and HODs.
  • o Track and manage new and approved code orders with customers and sales teams.

Required Skills & Qualifications:

• Strong communication and coordination skills.
• Good Knowledge of MS Office (Excel, Word, Outlook).
• Experience in order processing, logistics coordination, and customer follow-ups.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving skills and attention to detail.