Team Leader

TP; Mumbai, Thane; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Teleperformance Global Business Private Limited in Mumbai seeks a skilled Team Leader to guide a customer service team, drive performance, and improve customer experience. You will coach reps, monitor metrics, and work with other departments to resolve issues.

The role requires strong leadership, communication, and analytical abilities, with experience in customer service software and a results-driven mindset. This position offers hybrid work options and competitive benefits.

Qualifications

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and decision-making skills with attention to detail.
• Experience with customer service software and technology is an asset.
• Ability to motivate and inspire team members to achieve their goals.

Responsibilities

• Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement strategies to improve customer experience and loyalty.
• Coach and train team members to enhance their performance and productivity.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve customer complaints and issues.
• Analyze sales data and market trends to optimize business operations.

Skills

Team leadership

Communication

Interpersonal skills

Problem-solving

Analytical thinking

Decision making

CRM software

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Team Leader to join our team in the domestic sector. The ideal candidate will have a strong background in leadership and management, with excellent communication and problem-solving skills.

Roles and Responsibility

• Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement strategies to improve customer experience and loyalty.
• Coach and train team members to enhance their performance and productivity.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve customer complaints and issues.
• Analyze sales data and market trends to optimize business operations.

Job Requirements

• Proven experience as a Team Leader or similar role in a customer-facing environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and decision-making skills with attention to detail.
• Experience with customer service software and technology is an asset.
• Ability to motivate and inspire team members to achieve their goals.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Additional Info

The company name is TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.