Manager Operations|International|28092025

TGBPL TP India - IBU; Greater Noida; Hybrid; INR 400,000 - 600,000; Full time

Job summary

TGBPL TP India - IBU is seeking a skilled Customer Service Specialist to lead a team and provide exceptional service to clients. Your role will include remote customer support and acting as a liaison between customers and internal departments for better service delivery.

The ideal candidate will have strong analytical and problem-solving skills, with the ability to make informed decisions and coach a diverse team. Join us to enhance customer relationships and ensure high service standards.

Qualifications

• Thorough understanding of customer service practices.
• Experience in customer support in both technical and non-technical areas.

Responsibilities

• Provide remote customer service via phone and online chat.
• Lead a team of customer service specialists with full lifecycle responsibility.
• Act as liaison between departments regarding customer orders.

Skills

Analytical skills

Problem-solving skills

Job description

Job Description

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Remote Customer Service: Providing customer service and support via phone, online chat, or text.
• Call center‑based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk‑in customer service facility.
• Acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non‑technical customer support in a walk‑in service center.

Team Leadership

• Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
• Serves as final decision/opinion maker in the area; coaches, mentors and trains others on the area of expertise.
• Ensures the implementation of short‑to‑medium term activities within the business area and supports sub‑function in the context of the strategy for the department.
• Ensures appropriate policies, processes & standards are developed and implemented to support short‑to‑medium term tactical direction.

Qualifications

• Experienced specialist in one specialized discipline with a thorough understanding of related disciplines.
• Strong analytical and problem‑solving skills.
• Ability to make decisions and provide guidance within the area of expertise.

Teleperformance is an Equal Opportunity Employer.