Branch Operation Manager

Ujjivan Small Finance Bank; Thiruvallur District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking a Branch Operation Manager to oversee daily branch operations, cash management, IT/infrastructure coordination, and security. You will ensure service quality, regulatory compliance, and audit readiness within the branch.

The role requires 3–6 years in Banking/NBFC operations with exposure to liabilities and assets products, and a willingness to travel as needed. Location: Branch, Tamil Nadu region.

Qualifications

• UG graduation ideally in commerce; PG with finance specialization.
• 3–6 years’ experience in Banking/NBFC operations.
• Experience with liabilities and asset products.
• Willingness to travel and relocate as per business needs.

Responsibilities

• Oversee administration and control of branch operations, including infra and personnel.
• Drive walk-in sales as needed and generate leads.
• Ensure adherence to regulatory compliance and audits at the branch.
• Coordinate with IT, security, and admin teams for smooth operations.
• Act as custodian of cash, vaults, and security of stationary.

Skills

Regulatory compliance

Customer service

Leadership

Multitasking

Communication (English + local)

Education

UG commerce or related

Post grad with finance

Job description

Job Description:

POSITION DESCRIPTION

• JOB TITLE : Branch Operation Manager
• GRADE : M/SM
• DEPARTMENT : Branch Banking
• LOCATION : Branch
• SUB-DEPARTMENT : NA
• TYPE OF POSITION : Full-time
• REPORTS TO : Sr. Branch Manager/Branch Manager

REPORTING INTO

• Cashier
• CCR
• Aadhar Officers

ROLE PURPOSE & OBJECTIVE

• This role is responsible for day to day operational and administrative activities in the branch which include coordination with IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping.
• Accountable for quality customer service within stipulated time frame while adhering to regulatory and procedural compliance.
• Responsible for coordination of audits at the branch and availability of requisite resources in the branch without affecting regular branch business.

SIZE OF THE ROLE

• Daily cash transaction
• CRL Limit
• Branch Audit
• Cheque stoppage/bounce
• Aadhaar enrolment
• Generate quality sales leads
• Handling of both internal and external queries
• Customer Service

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

• Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Drive leads from walk-in customers
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Oversee adherence to customer’s life event management at branch
• Joint custodian of cash, Branch keys/vault/lockers; ensure all secured stationary are in stock and tracks usage
• Accountable for cash transactions in the branch including aspects such as cash management, tallying of cash with reports in system & vouchers and maintenance of registers for cash transactions and reconciliation of day end ledgers with the help of cashier
• Approve/authorize transactions as required, check and ensure genuineness of the documents provided by the customers
• Serve as a point of check for completion of forms/applications, verification of the KYC documents and other document proofs provided by the customer for purposes such as transactions, account opening etc.
• Take overall responsibility for housekeeping, physical infrastructure and IT infrastructure
• Responsible for coordination of functioning and replenishment of cash in the Branch ATMs (to be decided post finalization of ATM operating model)
• Coordinate activities with Regional-Fund Transfer Unit and Branch Monitoring teams
• Coordinate with the internal and external audit team in carrying out the periodic Branch audits; formulate and review progress against action plans to address the deviations found in Branch operations and service quality
• To ensure strict adherence to regulatory compliances in running the branch and report deviations to CRM, perform the role of operations risk and compliance representative at the branch and report to regional OR & compliance managers

Learning & Performance

• Maintain up to date & working knowledge of products/services offered in the branch.
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Train the Cashier & CCR on process compliance, service quality and Branch operations
• Ensure goal-setting, midyear -review and annual appraisal process within specified timelines for self and reportees

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• UG – Any Graduation preferably in commerce discipline / Post Graduation with Finance specialization

Experience

• Minimum 3-6 years’ experience in handling Banking/NBFC Operations
• catering to liabilities and assert products

Certifications

• NA

Functional Skills

• Systematic; meticulous and timely customer service
• Process Orientation
• Multitasking ability
• Knowledge of liabilities & asset products
• Compliance Orientation
• Technology Adept
• Training Skills

Behavioral Skills

• Communication skills – fluent in local language & English
• Managing Customer Relations
• Process Orientation
• People orientation
• Training skills
• Willingness to travel & relocation as per business requirements and career opportunities

Competencies

• Execution
• Managing Relationships
• Influencing
• Decision Making

KEY INTERACTIONS

• INTERNAL
• EXTERNAL

INTERNAL

• Regional operations department
• Cluster operations department
• State HR
• Admin & Infra team
• Internal Audit department
• IT
• Neighbouring banks
• BCs & cash management agencies
• External Audit department

PREPARED BY: Priyanka Pal

DATE: 14-02-2024

REVIEWED BY: Jyothi Mohan

DATE: 15-02-2024

LAST UPDATED BY: TM Team

DATE: 07-06-2024

Requirements: