Front Office Executive

K12 Techno Services; Kelambakkam; On-site; INR 167,000 - 279,000; Full time

Job summary

K12 Techno Services is seeking a proactive Admissions Counsellor in Tamil Nadu to engage with prospective parents via calls, messages, walk-ins and other channels. You will assess needs, explain the school's curriculum, facilities, fee structure, and the admissions process, and coordinate campus visits.

Generate leads through field visits, cold calling, referrals and other sources; follow up to convert enquiries into visits and admissions.

Qualifications

• Bachelor's degree in any discipline.
• Experience in sales, counselling, CRM, business development, or admissions.
• Experience in school admissions/education sales will be an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Comfortable with field work and face-to-face parent interactions.
• Good convincing, negotiation, and follow-up skills.
• Target-oriented and comfortable working in a sales-driven environment.
• Basic knowledge of MS Office/Excel and CRM or ERP systems.
• Should be comfortable working 6 days a week in Rotational day shift.
• Female candidates only.

Responsibilities

• Handle enquiries from prospective parents through calls, messages, walk-ins, and other channels.
• Understand parents' requirements and guide them regarding the school, curriculum, facilities, fee structure, and admission process.
• Generate leads through field visits, cold calling, references, and other sources.
• Follow up with prospective parents and convert enquiries into school visits and admissions.
• Build and maintain strong relationships with prospective and existing parents.
• Conduct counselling sessions and address parents' questions and concerns professionally.
• Coordinate and facilitate school visits for prospective parents.
• Maintain regular follow-ups and update lead status in the CRM.
• Work towards achieving monthly admission and conversion targets.
• Coordinate with the school admissions and academic teams to ensure a smooth parent experience.
• Handle parent concerns and ensure timely resolution by coordinating with the concerned departments.
• Maintain accurate records of leads, follow-ups, visits, and conversions.

Skills

sales experience

counselling

CRM/ERP familiarity

interpersonal skills

communication skills

field work

negotiation

follow-up

target-driven

Education

Bachelor's degree

Tools

CRM systems

MS Office/Excel

ERP systems

Job description

Role & responsibilities

• Handle enquiries from prospective parents through calls, messages, walk-ins, and other channels.


• Understand parents' requirements and guide them regarding the school, curriculum, facilities, fee structure, and admission process.


• Generate leads through field visits, cold calling, references, and other sources.


• Follow up with prospective parents and convert enquiries into school visits and admissions.


• Build and maintain strong relationships with prospective and existing parents.


• Conduct counselling sessions and address parents' questions and concerns professionally.


• Coordinate and facilitate school visits for prospective parents.


• Maintain regular follow-ups and update lead status in the CRM.


• Work towards achieving monthly admission and conversion targets.


• Coordinate with the school admissions and academic teams to ensure a smooth parent experience.


• Handle parent concerns and ensure timely resolution by coordinating with the concerned departments.


• Maintain accurate records of leads, follow-ups, visits, and conversions.

Preferred candidate profile

• Bachelor's degree in any discipline.


• experience in sales, counselling, customer relationship management, business development, or admissions.


• Experience in school admissions/education sales will be an added advantage.


• Excellent verbal and written communication skills.


• Strong interpersonal and relationship-building skills.


• Comfortable with field work and face-to-face parent interactions.


• Good convincing, negotiation, and follow-up skills.


• Target-oriented and comfortable working in a sales-driven environment.


• Basic knowledge of MS Office/Excel and CRM or ERP systems.


• Should be comfortable working 6 days a week in Rotational day shift.


• Only Female Candidates