Senior Officer - Lending Operations

ANZ Banking Group; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ANZ Banking Group in Bangalore is seeking a Senior Officer - Lending Operations to manage end-to-end processes across Asia PNG markets for Institutional, Corporate, and Commercial banking segments.

You will lead with strong stakeholder management, drive operational planning and controls, and develop the talent pipeline while ensuring adherence to policies and SLAs.

Qualifications

• Experience in lending operations across Asia/Pacific markets.
• Strong stakeholder management and leadership skills.
• Ability to plan, execute, and monitor initiatives to meet SLAs.

Responsibilities

• Identify and improve efficiency and effectiveness within the teams.
• Work with the Function Head and IIB Execs and Senior Execs to set strategy for the team in Bangalore.
• Ensure teams meet customer charter measures, including definitions and controls.
• Ensure quality outcomes are delivered in line with SLAs to maximize customer satisfaction.
• Maintain adherence to ANZ policies, processes and regulatory requirements.
• Manage talent pipeline and leadership development.
• Identify trends, risks & issues; escalate as required.

Skills

Stakeholder management

Operational planning

Team management

Operational controls

Problem solving

Analytical thinking

Customer experience

Tools

Loan IQ

Job description

Senior Officer - Lending Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

This role is responsible for managing all processes within the Asia PNG countries. It caters to Institutional, Corporate, and Commercial & Private Banking segments for Asian countries. This role requires strong stakeholder management, operational planning & execution, team management and operational controls. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bangalore

Work Hours: 2 shifts (6pm- 3 am & 7pm to 4 am)

What will your day look like?

As a Senior Officer, you will: Identify and improve efficiency and effectiveness within the teams Work with the Function Head and IIB Execs and Senior Execs to establish and execute the strategic plan and direction for the team in Bangalore. Ensure that teams meet customer charter measures, including definitions, measures and controls Ensure quality outcomes are delivered, in line with SLA’s, to maximise customer satisfaction Ensure adherence to ANZ policies, processes and external regulatory/legislative requirements Bring together multiple business functions, streamlining process and maximising customer experience Ensure adherence to accreditation framework without any deviations from the standards established Manage talent pipeline and leadership development Support senior management to drive a performance management culture Maintenance of Rating 2 or better in the Audit and manage any issues until resolved. Identify trends, risks & issues; resolve and/or report and escalation them as required.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: Strong problem solving, analytical & decision making ability - able to make sound decisions under pressure. Good understanding of GLP, Loan IQ application and Documentation activities Able to build strong, open & collaborative working relationships Strong organisational skills and ability to manage multiple initiatives at one time Strong leadership and people management experience Ability to work in a team environment as well as independently Strong focus on the customer experience You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date 24/08/2026, 11.59pm, (IST)

Experience Level Senior Level