Ops Senior Specialist - Onboarding, GCC

ANZ Banking Group; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

ANZ Banking Group is seeking an Ops Senior Specialist for Onboarding in Bangalore to act as SME for ACM processes and support onboarding functions. The role involves coordinating across regions, ensuring 4-eye checks, and driving BAU changes within the ACE team, with early morning shifts.

Ideal candidates bring 6–8 years in banking, with onboarding experience and strong stakeholder skills. This permanent role offers exposure to multiple regions and core systems, fostering growth and operational

Qualifications

• 6–8 years of experience in Banking sector, with 5 years in client onboarding and account maintenance.
• Detailed knowledge of operational functions in account and channel setup & maintenance.
• Working knowledge of KYC/Onboarding tools and core banking systems.
• Strong influencing and negotiation skills with stakeholders and the broader Operations team.
• Demonstrated problem solving and process improvement mindset.

Responsibilities

• Support onboarding processes and requirements as SME for ACM processes.
• Manage production tasks and contribute to projects and BAU changes in ACE team.
• Coordinate with International Static Data team for service requests and BAU guidance.
• Deliver process improvements to reduce incidents and improve customer satisfaction.
• Maintain documentation and ensure compliance with internal and external controls.
• Escalate and manage production incidents effectively and communicate with stakeholders.

Skills

Stakeholder management

Problem solving

Negotiation

Team collaboration

Attention to detail

Tools

Cache

Cobra

Fincale

Beamnet

MIDANZ

SIG

IVS

GCP

GPP

Fileactive

LMS

cashactive

transactive

Bpay

PIC

Job description

Ops Senior Specialist - Onboarding, GCC

Department: GO - Insto Operations Payments & Cash

Division: Group Operations

Location: Bangalore

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Reporting to the Associate Manager, the primary function of this role is to become a SME for the ACM process and support any onboarding processes and requirements.

The incumbent is also expected to:

• Manage the production tasks and play a role in various projects and BAU changes being implemented in the ACE team.
• 'This role will face into International Static data team in relation to any interactions/guidance to be provided on various service requests received and support BAU.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bangalore

Work Hours: Early Morning shifts

What will your day look like

• Staff should be able to supports multiple regions like AU, SG, SG, HK, IN, Laos, PH, PNG and VN and co-ordinate across team members and stakeholders to meet the business deliverables End to End on day to day basis
• Ability to perform 4 eye checking and ensure to deliver 100%.
• Capability to manage escalations and production effectively.
• Ability to utilise the resources effectively.
• SME knowledge of client onboarding, off boarding and maintenance of institutional customers on on core systems and channel platforms etc
• Deliver process improvements across the team that result in incident reduction and improved customer satisfaction.
• Ensure that a review process exists that satisfies all internal and external control obligations
• Ensures all incidents / escalations impacting customer experience and team performances are reported and NFRS are raised proactively.
• Maintain open communication with stakeholders to ensure business requirements are met on ongoing basis

What will you bring

To grow and be successful in this role, you will ideally bring the following:

• Overall 6 - 8 years of experience in Banking sector and 5 years of experience in client Onboarding and Account Maintenance
• Detailed knowledge and experience of operational functions in account and channel setup & maintenance
• Working knowledge of Cache, Cobra, Fincale, Beamnet, MIDANZ, SIG, IVS, GCP, GPP, Fileactive, LMS, cashactive, transactive, Bpay, PIC etc.
• Strong influencing and negotiation skills with stakeholders and the broader Operations team
• Demonstrated problem solving skills

Youre not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

Job Posting End Date

28/08/2026, 11.59pm, (IST) .