Senior Operations Analyst

Australia and New Zealand Banking Group Limited; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible working options

Job summary

ANZ Bengaluru invites applications for a Senior Operations Analyst to drive daily targets in Home Lending Operations. You will manage loan transactions, ensure timely processing, and deliver high-quality customer service across internal and external stakeholders.

Ideal candidates have 2+ years in home lending operations, strong collaboration, and the ability to learn ANZ policies quickly while maintaining accuracy and compliance in a dynamic environment.

Qualifications

• 2+ years of experience in home lending operations.
• Hands-on experience managing home loan accounts, including disbursement, closure, and payment processing.
• Strong communication skills with a focus on accuracy, compliance, and continuous improvement.

Responsibilities

• Accurately process loan transactions within defined timelines, including payment allocation, loan setup, and account updates.
• Manage and validate home loan operations such as disbursements, closures, and payment processing in line with established procedures.
• Deliver exceptional customer support by promptly addressing queries and adhering to agreed service levels for both internal and external stakeholders.
• Ensure strict compliance with risk and regulatory requirements, maintaining high accuracy to minimize operational and reputational risks.
• Identify opportunities for continuous improvement and recommend process enhancements.
• Collaborate effectively with team members and stakeholders across onshore and offshore locations to meet operational goals.
• Support team performance through knowledge sharing, assisting with training, and acting as a backup for the Production Lead when required.

Skills

Collaboration skills

Workflow management

Education

Graduate qualification in Business Management

Job description

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Senior Operations Analyst

Department: NZ Personal Banking Customer Service Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Senior Operations Analyst is responsible for ensuring the delivery of daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

As a Senior Operations Analyst, you will:

• Accurately process loan transactions within defined timelines, including payment allocation, loan setup, and account updates.
• Manage and validate home loan operations such as disbursements, closures, and payment processing in line with established procedures.
• Deliver exceptional customer support by promptly addressing queries and adhering to agreed service levels for both internal and external stakeholders.
• Ensure strict compliance with risk and regulatory requirements, maintaining high accuracy to minimize operational and reputational risks.
• Identify opportunities for continuous improvement and recommend process enhancements.
• Collaborate effectively with team members and stakeholders across onshore and offshore locations to meet operational goals.
• Support team performance through knowledge sharing, assisting with training, and acting as a backup for the Production Lead when required.

What will you bring?

To succeed in this role, you will ideally bring:

• Strong collaboration skills with the ability to work effectively across teams and stakeholders.
• Proven experience in managing workflows and handling high-volume processing with strong planning and organizational abilities.

Atleast 2+ years of experience in home lending operations.

Hands-on experience managing home loan accounts, including disbursement, closure, and payment processing.

• Ability to resolve complex queries with a high level of ownership and follow-through.
• Knowledge of banking products, systems, and the capability to quickly learn policies and procedures.
• Adaptability to a dynamic environment, including evolving regulatory and process requirements.
• Excellent communication skills with a focus on accuracy, compliance, and continuous process improvement.
• Familiarity with internal ANZ systems is preferred.
• A graduate qualification in Business Management or a related field.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.