Process Lead - Front Office and Client Support

ANZ Banking Group; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work options

Health and wellbeing services

Job summary

ANZ Bengaluru is seeking a Markets Middle Office Analyst to support Front Office and Client Support during New York business hours, handling trade lifecycle management, funding support, controls and issue resolution across multiple asset classes.

You will liaise with Front Office, Operations, Risk, Finance and Technology, drive process improvements and automation while maintaining strong controls; the role offers permanent, hybrid work and a chance to grow in a global bank.

Qualifications

• Sound knowledge of FICC and derivative products supported by Front Office.
• Understanding of funding requirements of market business.
• Ability to detect anomalies, investigate root causes and document findings.

Responsibilities

• Execute controls and monitoring within cost parameters and ensure outputs add value.
• Assist with process improvement and BAU transition of controls testing.
• Elicit project requirements from customers and coordinate stakeholders.
• Maintain stakeholder relationships and communicate requirements clearly.
• Work with project team to ensure customer satisfaction with deliverables.
• Identify and deliver process improvements and reduce errors.
• Review workflows to maintain quality of processes and amend documentation.

Skills

FICC knowledge

Derivative products

Front Office support

Trade booking

Data flows

Operational risk

Process improvement

Job description

Markets Middle Office Analyst

About Us

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Process Lead, FOC&S India, you’ll be responsible to supports Front Office and Client Support teams during New York business hours, ensuring smooth execution of daily Markets operations. The role is responsible for overseeing trade lifecycle management, funding support, operational controls, and issue resolution across multiple asset classes. Acting as a key liaison between Front Office, Operations, Risk, Finance, and Technology teams, the individual will drive process improvements, automation initiatives, and strategic change programs while maintaining a strong control environment and supporting business growth. The position requires flexibility to work in the New York shift . Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Location: Bengaluru

Work Schedule: New York Shift [ 6 pm Login]

What will your day look like?

• Ensure that assigned controls and monitoring activities are conducted within agreed cost parameters, ensures that the outputs and benefits are clear and that identified products provide efficiencies in business.
• As required, assist with activities in implementing process improvement and embedding BAU transition of controls testing and monitoring.
• Work effectively with the customers to elicit project requirements that are fit for purpose, recommending appropriate stakeholders to be involved with elicitation activities.
• Maintain relationships with internal and external stakeholders and communicate requirements clearly and concisely.
• Work with the project team to ensure customer satisfaction with project deliverables.
• Identify and implement process improvements
• Improve timeliness, consistency, accuracy and knowledge to reduce errors.
• Manage reviews of workflows/procedures to maintain quality of processes.
• Oversight of all amendments to documentation/flow charts.
• Presentation of initiatives to senior management.
• Review and report relevant risk assessments to Head of FO&CS.

What will you bring?

• Should have sound knowledge of FICC & Derivative products supported by Front Office Support, Trade booking/amendment, Data flows.
• Understanding of Funding requirement of Market Business.
• Ability to detect anomalies, errors and investigate and document the associated root causes.
• Ability to identify and deliver potential process improvements.
• Excellent knowledge of Front to back trade flow, Operational Risk Management principles, Reconciliations and Controls.
• You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone.

Please talk to us about any adjustments you may require to our recruitment process or the role itself.

If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/.

Job Posting End Date 18/08/2026, 11.59pm, (IST)

Experience Level Senior Level