Contact Centre Service Consultant

Australia and New Zealand Banking Group Limited; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Australia and New Zealand Banking Group Limited in Bengaluru seeks a Private Bank Operations Officer to support Private Bank clients and frontline bankers with end-to-end servicing. Responsibilities include handling requests accurately, on time, and with a premium service focus, while maintaining compliance and risk controls.

Role is permanent with early morning shifts, requiring 5–6 years of customer service experience in banking or financial services.

Qualifications

• 5–6 years of demonstrated customer service experience in banking/financial services.
• Exceptional attention to detail and strong quality focus.
• Strong written and verbal communication; professional client interactions.

Responsibilities

• Deliver exceptional service by supporting Private Bank clients and bankers with servicing requests.
• Own requests from start to finish; manage workload to ensure timely, accurate completion.
• Review information, prepare documentation, update customer records with accuracy.
• Apply documented procedures and risk controls in servicing activities.
• Build relationships and communicate clearly with clients, bankers and team members.
• Collaborate with teammates to promote service excellence and continuous improvement.

Skills

Customer service

Attention to detail

Communication

Organisational skills

KYC

Banking operations

Job description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Private Bank Operations Officer supports Private Bank clients and frontline bankers to deliver seamless end-to-end servicing and exceptional customer outcomes. The role is responsible for ensuring requests are managed accurately, efficiently, and within agreed service standards, while maintaining a strong focus on quality, attention to detail, and risk compliance. Success in this role requires a customer-first mindset, professional communication, and a commitment to delivering a premium service experience through timely and accurate case management.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Work Hours: Early morning shifts

What will your day look like?

As an Officer – Private Bank, Maintenance, you will be accountable for:

• Customer servicing: Deliver exceptional service by supporting Private Bank clients and bankers with a range of servicing requests, ensuring every interaction is professional, responsive, and customer-focused.
• Service delivery: Own requests from start to finish, managing your workload effectively to ensure requests are completed accurately, on time, and with a high level of care.
• Quality and accuracy: Complete work accurately, by reviewing information carefully, preparing documentation, updating customer records, and ensuring work is completed right the first time.
• Process adherence: Apply documented procedures, policies and system steps consistently when completing servicing activities to manage potential risk.
• Stakeholder communication: Build relationships and communicate clearly with clients, bankers, team members and leaders to deliver seamless customer outcomes.
• Team contribution: Work closely with team members, share insights and best practices, and actively contribute to a culture focused on service excellence, continuous improvement, and customer outcomes.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• At least 5-6 years of demonstrated experience delivering exceptional customer service in a banking, financial services, wealth management, or professional services environment.
• Exceptional attention to detail and a strong focus on quality when reviewing information, preparing documentation, and processing customer requests.
• Strong written and verbal communication skills, with the ability to communicate professionally, explain complex information clearly, and build trusted relationships with clients and stakeholders.
• Excellent organisational skills, with the ability to manage competing priorities, meet service expectations, and maintain a high standard of accuracy across multiple requests.
• Previous experience in banking operations, customer servicing, account maintenance, onboarding, lending administration, KYC, or complex servicing environments.
• A customer‑centric mindset, strong sense of ownership, and commitment to delivering timely, accurate, and seamless outcomes for Private Bank clients and bankers.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.