Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Coimbatore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

DBS Bank Ltd in Pollachi is seeking an experienced Operations professional to lead and manage all branch functions, ensuring accuracy and high-quality service for customers. The role requires overseeing daily processes, coordinating with centralized teams, and maintaining regulatory reporting standards.

The ideal candidate has 4–6 years in branch operations, with supervisory experience, a graduation degree, and familiarity with banking products and compliance.

Qualifications

• Graduation in any discipline; MBA/Banking/Finance/Law adds advantage.
• Knowledge of branch banking and operations; regulatory compliance awareness.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams for high-quality service and stakeholder satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stakeholders.
• Any other job duty and responsibility assigned to you by branch Head from time to time.

Skills

Leadership

Interpersonal skills

Analytical skills

Branch ops knowledge

Regulatory compliance

Customer relations

Education

Graduation

MBA advantageous

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location:

Pollachi

Job:

Operations

Schedule:

Regular

Employee Status:

Full time