Senior Officer, Branch Operations and Service Head, Consumer Banking Group

DBS Bank Ltd; Amalapuram; On-site; INR 600,000 - 1,000,000; Full time

Job summary

DBS Bank Ltd in Amalapuram seeks an Operations professional to oversee day-to-day branch network activities, cash management, and service delivery. You will lead a team, drive customer experience, and ensure alignment with regulatory requirements.

The role emphasizes strong leadership, data-driven decision-making, and collaboration with other units to achieve business goals while maintaining high service standards in a busy banking environment.

Qualifications

• Demonstrated leadership and team management abilities.
• Strong analytical and decision-making skills with data-driven mindset.
• Excellent communication and interpersonal skills with customers and stakeholders.
• Proficiency with banking systems and technology.

Responsibilities

• Oversee day-to-day operations and service delivery of branch network.
• Ensure efficient operations including cash management and transaction processing.
• Develop and implement strategies to enhance customer experience and service excellence.
• Lead a team of branch personnel with performance management and development.
• Collaborate with business units to align branch objectives with broader goals.
• Monitor branch performance metrics and implement corrective actions.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Contribute to branch network strategies and initiatives.

Skills

Leadership

Problem solving

Communication

Banking systems

Tools

Core banking software

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Oversee the day-to-day operations and service delivery of the branch network within the assigned region or portfolio
• Ensure efficient and effective branch operations, including cash management, transaction processing, and customer service
• Develop and implement strategies to enhance customer experience and drive service excellence
• Manage and lead a team of branch personnel, including performance management, training, and development
• Collaborate with other business units and support functions to align branch operations with the overall business objectives
• Monitor and analyze branch performance metrics, identify areas for improvement, and implement corrective actions
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Contribute to the development and implementation of branch network strategies and initiatives

Requirements

• Demonstrated leadership skills and the ability to manage and motivate a team
• Excellent problem-solving and decision-making skills, with the ability to analyze data and identify solutions
• Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and stakeholders
• Proficient in using relevant banking systems and technology
• Ability to work under pressure and adapt to changing business requirements
• Commitment to delivering high-quality customer service and driving continuous improvement

Location

Amalapuram

Job

Operations

Schedule

Regular

Employee Status

Full time