Officer, Branch Operations and Service Head, Consumer Banking Group

DBS; Manamedu; On-site; INR 800,000 - 1,100,000; Full time

Job summary

DBS in Manamedu is seeking an Officer, Branch Operations and Service Head for its Consumer Banking Group. The role oversees branch operations, regulatory reporting, and process improvements to ensure top-tier service.

You will coordinate with centralized teams and lead Ops meetings to drive performance. The ideal candidate has 4–6 years in branch banking operations with supervisory experience, a graduation, and knowledge of compliance.

Qualifications

• Graduation in any discipline is required.
• MBA/Banking specialization is a plus.
• Knowledge of branch banking and operations is essential.

Responsibilities

• Manage and control all operational functions of the branch with zero errors.
• Coordinate with centralized operations to ensure high-quality service and customer satisfaction.
• Ensure timely submission of regulatory and other reports by the Branch.
• Participate in process improvement within branch/cluster.
• Lead internal Ops meetings and coordinate with business teams.

Skills

Branch Operations

Leadership

Customer relations

Regulatory compliance

Analytical skills

Interpersonal skills

Education

Bachelor's degree

MBA (advantage)

Tools

Banking software

Job description

## Officer, Branch Operations and Service Head, Consumer Banking GroupApply: Manamedu: Full time: Posted Today: End Date: October 27, 2026 (21 days left to apply): WD89249**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.**Requirements*** Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Manamedu**Job:**Operations**Schedule:**Regular**Employee Status:**Full time