Officer, Branch Operations and Service Head, Consumer Banking Group

DBS Bank Ltd; Manamedu; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank Ltd in India seeks an experienced Operations professional to manage branch operations, ensure regulatory compliance, and drive service quality. This role requires 4-6 years in branch banking and proven supervisory skills.

You will collaborate with centralized operations, lead process improvements, and identify cost-saving opportunities while maintaining high customer satisfaction. Bachelor's degree required; MBA advantageous.

Qualifications

• Minimum 4–6 years in general branch banking operations with at least 2 years in a supervisory role.
• Graduation in any discipline; MBA/Banking/Finance/Law is an added advantage.
• Knowledge of branch banking operations and regulatory/compliance aspects.

Responsibilities

• Manage and control all branch operational functions with accuracy.
• Coordinate with centralized operations to ensure high-quality service and customer satisfaction.
• Ensure timely preparation and submission of regulatory reports by the branch.
• Support process improvements within branch/cluster.
• Identify productivity and cost-reduction opportunities and drive initiatives.
• Lead team meetings and circulate minutes to stakeholders.

Skills

Branch operations

Supervisory skills

Customer service

Regulatory compliance

Interpersonal communication

Analytical skills

Computer literacy

Education

Graduation (any discipline)

MBA / Banking / Finance / Law (advantageous)

Tools

Banking software

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location

Manamedu

Job

Operations

Schedule

Regular

Employee Status

Full time