Officer, Branch Operations and Service Head, Consumer Banking Group

DBS Bank Ltd; Karur; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Health benefits

Job summary

DBS Bank Ltd. in Chinnadharapuram, Tamil Nadu, is seeking an experienced Branch Operations professional to manage daily operations, ensure regulatory compliance, and lead an efficient team.

The role focuses on delivering high-quality service, coordinating with centralized operations, and driving process improvements within the branch and cluster. The ideal candidate should have 4–6 years in branch banking operations, with at least 2 years in a supervisory role, and a degree in any discipline.

Qualifications

• Graduation in any discipline; MBA in Banking/Finance/Law is a plus.
• 4–6 years in general branch banking ops; at least 2 years in a supervisory role.
• Strong knowledge of regulatory and compliance aspects in banking.
• Excellent interpersonal and communication skills to engage with customers and RMs.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Coordinate with centralized operations to ensure high-quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Skills

People Management

Customer Relations

Regulatory Compliance

Operations Management

Leadership

Communication

Education

Graduation

Banking/Finance MBA

Tools

Core Banking System

CRM Software

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Chinnadharapuram

Job:

Operations

Schedule:

Regular

Employee Status:

Full time