Senior Office Services Coordinator

Mckinsey & Company; Gurugram District, Mumbai; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

McKinsey & Company is seeking an experienced Facilities & Events lead to orchestrate a premium workplace experience in Gurugram. You will own end-to-end events, travel arrangements, vendor partnerships, and daily office operations, ensuring spaces are welcoming, clean, and productive for colleagues and clients alike.

You will design calendars of internal and external gatherings, manage run-of-show timelines, and coordinate catering, AV, and logistics with attention to detail.

Qualifications

• Experience in corporate office services, hospitality, or events.
• Strong knowledge of event lifecycles and safety standards.
• Ability to design and manage complex calendars and run-of-show timelines.
• Proficiency in vendor onboarding, negotiation, and governance.
• Excellent budgeting, cost control, and financial reconciliation skills.
• Fluent English with strong written and spoken communication.
• Ability to collaborate with procurement, facilities, and finance teams.

Responsibilities

• Lead internal and external events from concept to completion with detailed run-of-show plans.
• Manage facilities operations, space readiness, and office services across venues.
• Coordinate travel, accommodation, and ground transport with preferred partners.
• Negotiate with vendors, monitor service levels, and approve invoices.
• Oversee health, safety, security, and regulatory compliance for large gatherings.
• Steer on-site AV, catering, and logistics to ensure premium service quality.

Education

Bachelor's/Master's in Hospitality Management or related field

Tools

Zoom Rooms

Microsoft 365

Slack

Box

Job description

Role & responsibilities

You will be the cornerstone of our day-to-day workplace experience and the lead architect behind our internal and external events.

You will deliver high-touch service to colleagues and clients alike, managing complex logistics, building trusted vendor partnerships, and upholding the firms gold standards across facilities, hospitality, corporate travel, and general administration.

You will take complete ownership of our physical environment, ensuring that our spaces are always clean, functional, welcoming, and primed for productivity. Your daily focus will encompass managing space readiness, monitoring office supplies, pantry provisions, and branded collateral, while serving as the face of hospitality for our visitors. You will also streamline room and desk reservations, coordinate mail services, resolve helpdesk inquiries, and collaborate directly with property management and maintenance teams to ensure a pristine office environment.

You will bring people together by designing and executing a rich calendar of internal and external gatherings, ranging from vibrant cultural festivals, retreats, and town halls to intimate leadership dinners, professional trainings, client roundtables, alumni summits, and recruiting drives. You will orchestrate every moving piece from concept to completion, which includes crafting detailed run-of-show timelines, arranging floor plans, curating tailored catering menus that accommodate all dietary needs, overseeing RSVPs, managing hospitality staffing, and steering on-site audiovisual and technology setups.

Your responsibility extends to curating seamless journeys for our traveling professionals across air travel, ground transit, and accommodations. You will manage daily operations and booking processes, negotiate competitive rates with preferred hotel partners, and hold ground transit providers accountable to rigorous safety and utilization standards. To ensure financial efficiency, you will strengthen our travel management information systems, conduct regular spend and compliance reviews, and perform cost reconciliations.

As the key commercial and operational bridge between our organization and external suppliers, you will identify, evaluate, negotiate with, onboard, and supervise trusted partners across catering, floral design, audiovisual production, maintenance, and logistics. Working in close partnership with procurement and finance teams, you will monitor ongoing service levels, assess deliverable quality, verify invoices, and complete reconciliations in full compliance with corporate guidelines.

You will practice rigorous financial stewardship over events and office operational budgets, monitoring actual spending against approved financial plans to uncover efficiencies and cost‑saving measures without compromising premium service quality. Your ongoing financial responsibilities will include reconciling corporate card transactions, processing vendor billings, managing departmental cost allocations, and preparing accurate monthly financial reports.

To safeguard our colleagues, guests, and physical assets, you will embed firm protocols into daily routines, including occupational health and safety standards, physical security, fire safety measures, data confidentiality, and statutory regulatory compliance. You will also formulate and execute robust risk mitigation and contingency plans, ensuring that our team is fully prepared to respond swiftly and safely to emergencies during large gatherings.

You will also drive continuous operational excellence by defining and implementing structured standard operating procedures, service level agreements, and key performance indicators for internal support teams and external vendors. Through recurring, data‑backed scorecard reviews, you will evaluate partner performance, maintain high delivery compliance, and continually elevate the service benchmarks of our workplace operations.

Preferred candidate profile

• Bachelors / master’s degree in hospitality management, Business Administration, Event Management, Communications, or a related field, or equivalent practical experience
• 8+ years of experience in corporate office services, workplace administration, hospitality management, travel and event coordination
• Strong knowledge of corporate workplace services, hospitality standards, event life cycles, local vendor markets, and health and safety requirements
• Working knowledge of collaboration and AV tools such as Zoom Rooms, Microsoft 365, Slack, and Box
• Proficiency in Microsoft Office Suite
• Strong organizational, multitasking, communication, negotiation, vendor governance, and budgeting skills
• Ability to work under tight deadlines while maintaining high presentation standards and service quality
• Experience delivering multi-stakeholder corporate events in professional services, consulting, multinational, or high-touch hospitality environments
• Client-first, proactive, composed under pressure, solution-oriented mindset
• High ownership, attention to detail, discretion, integrity, collaborative and non-hierarchical working style
• Fluent level language skills in written and spoken English; local language fluency as required by the office geography