Senior Network and Services Operations Analyst

Accenture India Private Limited; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture India Private Limited is seeking a Senior Analyst for Network Billing Operations and Problem Management. The role focuses on transforming back office and network operations, improving customer experience, and ensuring accurate billing for network services.

You will analyze billing processes, handle inquiries, and support root-cause analysis to prevent recurring issues. The position may include shift rotations and requires 5–8 years of experience with a graduation degree.

Qualifications

• 5–8 years of relevant experience.
• Any graduation is acceptable for this role.
• Experience in network billing or related finance operations is a plus.

Responsibilities

• In this role you are an individual contributor and may oversee a small work effort.
• Analyze and solve increasingly complex problems.
• Collaborate with peers within Accenture and with clients or management as needed.
• Respond to tasks with minimal daily instructions and moderate guidance on new assignments.
• Rotation shifts may be required.

Skills

Network Billing Operations

Problem Management

Education

Graduation

Job description

Network & Svcs Operation Senior Analyst Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts