Network & Svcs Operation Senior Analyst

Accenture in India; Navi Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Network & Svcs Operation Senior Analyst to join the Network Billing Operations team in India. The role focuses on transforming back-office and network operations, improving customer experience, and ensuring accurate and timely billing for network services.

You will analyze and solve increasingly complex problems, collaborate with peers and possibly clients, and may work in rotational shifts. A graduation is required and 5–8 years of experience is preferred.

Qualifications

• Requires 5-8 years of experience in Network Billing Operations.
• Experience in back-office and network operations.
• Willingness to work in rotational shifts.

Responsibilities

• Transform back-office and network operations to improve customer experience and revenue.
• Manage billing for network services including invoices, payments, and issues.
• Analyze incidents, find root causes, and implement corrective actions to prevent recurrence.
• Collaborate with peers and may interact with clients as needed.

Skills

Analytical Skills

Problem Solving

Education

Any Graduation

Job description

Skill required:

Network Billing Operations - Problem Management

Designation:

Network & Svcs Operation Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

Roles and Responsibilities

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts