Senior Manager - Renewals & Retention

Talasha; Ahmedabad District; On-site; INR 2,520,000 - 3,080,000; Full time

Job summary

Talasha is seeking a Senior Manager - Renewals & Retention in India to own the P&L line for renewals, combining hands-on inside sales with strong analytics to capture opportunities at scale.

Lead a mixed inside and on-field retention team, set up CRM-driven renewal processes, and run experiments to improve renewal conversions while monitoring churn and upsell opportunities.

Qualifications

• 8+ years of experience leading inside sales/tele-calling teams in renewals or account management.
• Proficiency with CRM tools to automate emails, texts and offers for renewals.
• Strong data analysis skills; ability to slice data to identify patterns.
• Experience with SaaS or subscription businesses is a plus; restaurant tech is a bonus.
• Excellent communication to lead, motivate, and coach a calling team.

Responsibilities

• Own and drive the retention and renewal number; set targets and report on KPIs.
• Lead and scale inside sales and field retention teams focusing on renewals, upsells, and win-backs.
• Set up CRM processes to deliver automated texts, offers and emails ahead of renewals.
• Run experiments to improve renewal conversion and measure impact.
• Coordinate with on-ground retention teams for in-person status checks.
• Build renewal playbooks, scripts, and outreach cadences.
• Analyze usage, billing, and engagement to identify at-risk accounts and upsell opportunities.
• Build dashboards to track renewal rates, churn drivers, and trends.
• Collaborate with Sales, Product, KAM and Support to close product/service gaps.

Skills

Inside sales leadership

Retention/renewals expertise

Data analysis

CRM proficiency

Team coaching

Tools

CRM tools

Job description

Talasha has been mandated to hire a Senior Manager - Renewals & Retention for India's leading restaurant management SAAS platform. The organisation powers operations & billing for tens of thousands of F&B outlets in India. Retention and renewals are one of the most critical functions in the organization from the revenue/ topline point of view. We're looking for a leader who can own this P&L line end-to-end, combining hands-on inside sales execution with strong analytical rigor to identify and capture renewal opportunities at scale.

Responsibilities

• Own and drive the retention and renewal number. Set targets, build forecasts, and report on retention KPIs to leadership
• Lead and scale an inside sales / tele-calling team and on-field retention team—focused on renewal conversations, upsells, and win-backs
• Set up a CRM process to deliver automated texts, offers & emails ahead of renewal timelines
• Run experiments (offers, timing, messaging) to improve renewal conversion and measure impact rigorously
• Manage and coordinate with the on-ground retention team that conducts in-person visits to assess restaurant operational status (active/inactive usage)
• Build and continuously refine renewal playbooks, operations, calling scripts, and outreach cadences
• Conduct regular deep-dive analysis into usage, billing, and engagement data to identify at‑risk accounts, churn signals, and upselling opportunities
• Build dashboards and reports to track renewal rates, churn drivers, and cohort-level trends
• Collaborate with Sales, Product, KAM, and Support to feed back churn insights and close product/service gaps

Good to Have -

• 8+ years of overall experience leading inside sales/tele-calling teams, ideally in a renewals, retention, or account management context
• Proficiency in using various CRM tools to automate email flows, texts & offers for renewals
• Strong analytical and data skills, comfortable slicing data in data analytics tools to find patterns and opportunities
• Experience managing field/on-ground teams is a plus
• Prior experience in SaaS, subscription businesses, or SMB-focused companies (restaurant tech a plus)
• Strong communication skills to lead, motivate, and coach a calling team

CTC - Upto Rs.28LPA (Basis last drawn)

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