Sales Associate

Flobiz A Unit Of Valorem Stack; Sector 10; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Health benefits

Performance incentives

Career growth opportunities

Job summary

Flobiz A Unit Of Valorem Stack is seeking a Renewal Agent to drive contract renewals for our SaaS platform. You will communicate with customers by phone, understand renewal needs, and collaborate with sales and success teams to maximize retention and unlock upsell opportunities.

The role emphasizes strong negotiation, effective communication, and meticulous CRM usage in a fast-paced environment, with a focus on customer satisfaction and revenue growth.

Qualifications

• Bachelor's or Master's degree in business, marketing or related field.
• 1–3 years in a customer-facing role, preferably phone-based.
• Strong negotiation and persuasion skills; handles objections effectively.
• Excellent verbal communication over the phone.
• Active listening to understand customer needs.
• Detail-oriented, organized, able to manage multiple renewals.
• Self-motivated with a track record of meeting renewal targets.
• Familiarity with CRM systems and sales tools.
• Understanding of SaaS, subscription models, and customer lifecycle.
• Able to adapt to a fast-paced, high-call-volume environment.

Responsibilities

• Manage contract renewals by proactively reaching out to customers via phone calls.
• Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters.
• Engage with customers to understand their needs, gather feedback, and address any concerns or issues.
• Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract.
• Identify opportunities for upselling or cross-selling additional products or services during the renewal process.
• Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets.
• Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system.
• Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues.
• Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals.
• Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention.

Skills

Negotiation

Communication

Active listening

CRM familiarity

Organizational skills

Education

Bachelor's degree or Master's degree

Tools

CRM software

Job description

About FloBiz | myBillBook

FloBiz is a fast-growing SMB Tech startup on a mission to help small businesses grow with cutting-edge tech like AI. We dream of a world where every small business runs like a modern tech startupefficient, data-driven, and scalable. Our goal? To make business operations simpler, faster, and smarter for SMBs with our easy-to-use digital solutions. Were a lean, high-impact team that moves fast, innovates constantly, and puts users first. We believe in autonomy, creativity, and zero bureaucracyjust great work and great people. myBillBook is Indias leading billing and accounting platform designed to empower SMBs. From busy metro cities to small towns, millions of business owners use myBillBook daily for billing, accounting, and inventory management. Its more than just a toolits a lifeline that helps them run their businesses

efficiently

Position Overview:

We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers over phone calls, manage their contract renewals, and ensure a high level of customer satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based environment.

Key Responsibilities:

1. 1. Manage contract renewals by proactively reaching out to customers via phone calls.
2. 2. Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters.
3. 3. Engage with customers to understand their needs, gather feedback, and address any concerns or issues.
4. 4. Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract.
5. 5. Identify opportunities for upselling or cross-selling additional products or services during the renewal process.
6. 6. Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets.
7. 7. Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system.
8. 8. Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues.
9. 9. Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals.
10. 10. Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention.

Qualifications:

1. 1. Bachelor's or Master's degree in business, marketing, or a related field.
2. 2. Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment.
3. 3. Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively.
4. 4. Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone.
5. 5. Active listening skills to understand customer needs and provide appropriate solutions.
6. 6. Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines.
7. 7. Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets.
8. 8. Familiarity with CRM systems and proficiency in using sales and customer management tools.
9. 9. Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management.
10. 10. Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor.

We offer a competitive salary package, including performance-based incentives, health benefits, and opportunities for career growth.

Week off - 1st Sat Off + All Sunday

Languages :- English+Hindi