Manager - Operations (Insurance Sales process)

Hexaware Technologies; Navi Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Hexaware Technologies in Navi Mumbai (Ghansoli) seeks a Manager - Operations to lead end-to-end insurance sales processes, overseeing 100-150 team members and driving sales outcomes. The role demands strong leadership, strategic planning, and data-driven decision making.

You'll manage dialer operations, ensure compliance and quality, and collaborate with cross-functional teams to integrate sales processes across the organization.

Qualifications

• Graduate or Diploma in any stream; 10+ years BPO sales ops experience (Life/Health/General Insurance).
• Strong leadership, communication and analytical skills required.
• Experience with CRM tools, dialer management, and quality/compliance processes.

Responsibilities

• Lead and manage large sales teams, guiding ASMs and TLs to hit targets.
• Develop and execute outbound/inbound sales strategies aligned with business goals.
• Use MIS and data analytics to generate insights and improve sales outcomes.

Skills

Leadership

Communication

Analytical skills

MIS capabilities

Education

Graduate or Diploma

Tools

CRM tools

Dialer management

MIS

Job description

Manager - Operations (Insurance Sales process)

Location: Navi Mumbai, Ghansoli

Role Summary:-

The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 100-150 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role. The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.

Key Responsibilities:-

• Lead and manage large sales teams, guiding Assistant Managers and Team Leaders to achieve sales and productivity targets.
• Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives.
• Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges, and improve sales outcomes.
• Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling.
• Oversee the full sales lifecyclefrom lead generation to closureensuring strong customer engagement and improved conversion ratios.
• Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.
• Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
• Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
• Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
• Prepare and deliver presentations for clients and internal stakeholders. Demonstrate strong client management skills and manage reviews, feedback loops, and escalations effectively.
• Experience in digital sales environments, contributing innovative solutions to enhance the sales process.

Criteria:-

• 1. Graduate OR 10th + 12th + 3 year Diploma (any stream).
• 2. Minimum 10+ years of experience in BPO sales operations with a strong exposure in outbound and inbound sales (Life/Health/General Insurance).
• 3. Strong leadership, communication, and analytical skills.
• 4. Good understanding of compliance, quality process, CRM tools and dialer management.

Shift: General Shift (9-hour shift)

Week Off: Sunday

If the above role aligns with your experience and skill set, please share your updated resume at [e-mail] or connect with me on WhatsApp at 9082299130.