Senior Manager - Operations (Telesales)

Hexaware Technologies; Navi Mumbai; À distance; INR 3 000 000 - 5 500 000; Plein temps

Résumé du poste

Hexaware Technologies seeks a Senior Manager to oversee a sales voice process in the insurance domain. The role requires guiding a high‑performing telesales team, driving revenue growth, and implementing effective strategies across a fast‑paced environment.

The ideal candidate has 12+ years in domestic telesales, with 2+ years in a managerial role and hands‑on experience with dialer strategies, delivering coaching and performance improvements across distributed teams.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 12+ years of experience in telesales outbound sales for domestic region with at least 2 years at a Manager level.
• Hands-on experience with Dialer strategies.
• Proven track record of managing and developing high-performing sales teams in a fast-paced environment.

Responsabilités

• Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.
• Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets.
• Conduct regular performance reviews, provide constructive feedback and develop personalized coaching and development plans for team members.
• Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities.
• Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance.
• Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts.
• Ensure compliance with company policies, procedures, and regulatory requirements related to sales and customer interactions.
• Managing remote or distributed teams, ensuring effective communication and collaboration across multiple locations.
• Sales force automation tools usage and CRM systems to streamline processes and enhance productivity.

Description du poste

We are looking for a Senior Manager to manage a sales voice process in the insurance domain. The ideal candidate will have a proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.

Role & responsibilities

• Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.
• Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets.
• Conduct regular performance reviews, provide constructive feedback and develop personalized coaching and development plans for team members.
• Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities.
• Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance.
• Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts.
• Ensure compliance with company policies, procedures, and regulatory requirements related to sales and customer interactions.
• Managing remote or distributed teams, ensuring effective communication and collaboration across multiple locations.
• Sales force automation tools usage and CRM systems to streamline processes and enhance productivity.

Preferred candidate profile

• Bachelor's degree or equivalent in a relevant field.
• Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with atleast 2 years at a Manager level
• Hands-on experience with Dialer strategies
• Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.