Senior Manager, Order-to-Cash

Tata Motors Global Services Limited; Thane; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Tata Motors Global Services Limited is seeking a Senior Manager, Order to Cash to oversee end-to-end O2C operations across regions. You will lead invoicing, cash application, collections, credit management, and month-end close, ensuring accuracy, timeliness, and compliance with policies and SLAs.

The role requires strong SAP expertise, experience with third‑party shared service centers, and proven capability in transitions and process optimisation.

Qualifications

• Bachelor’s degree in finance, accounting, commerce, or related discipline.
• 7 to 10 years in Accounts Receivable or Order-to-Cash operations.
• Strong SAP knowledge, SAP ECC or SAP S/4HANA.
• Experience with third-party shared service or BPO.
• Experience leading or supporting O2C transitions.
• Excellent English communication.

Responsibilities

• Lead end-to-end AR across regions and units.
• Ensure invoicing, cash application, collections, and credit management are accurate and timely.
• Govern performance using SLAs, KPIs, reviews, and improvement plans.
• Manage third-party SSC/BPO provider and governance.
• Support O2C transitions to shared service or outsourced delivery.
• Identify opportunities for automation and control improvements.
• Collaborate with Sales, Finance, IT, and external customers.
• Support audits and resolve findings within deadlines.

Skills

O2C management

SAP

Transition management

AR operations

Governance

KPI & SLA management

Excel

English communication

Education

Bachelor’s degree in finance

Tools

SAP S/4HANA

Ariba

Coupa

Serrala

Power BI

RPA

Job description

Role Purpose

The Senior Manager, Order to Cash will oversee end-to-end O2C operations including sales invoicing, collections, cash application, credit management, customer account reconciliation, AR reporting activities and month-end activities.

The role requires strong operational leadership, SAP expertise, transition experience, and the ability to manage performance delivered through a third-party shared service centre. The position will ensure services are delivered accurately, on time, and in accordance with agreed controls, policies, service-level agreements, and regulatory requirements.

Key Responsibilities

End-to-End O2C Operations

• Lead the end-to-end AR function across multiple regions and business units.
• Ensure timely and accurate processing of:
  • Customer invoicing support
  • Cash application
  • Collections management
  • Dispute resolution
  • Credit management
  • Account reconciliations
  • Aged Debt Customer Chase Up
  • AR month-end close activities
• Establish and maintain standardized global processes and controls
• Work closely with Sales and Customer Service, Finance, Treasury, Tax, IT, business stakeholders, and external customers.

Third-Party Shared Service Centre Management

• Manage O2C services delivered by a third-party shared service centre or Business Process Outsourcing partner.
• Govern performance through SLAs, KPIs, operational reviews, service review meetings, and improvement plans.
• Monitor measures such as first-time-right percentage, on-time cash apps, aged debtors volume, query ageing, backlog, and accounting accuracy.
• Challenge service delivery issues and ensure appropriate root-cause analysis and corrective actions are completed.
• Hold the service provider accountable for capacity planning, productivity, quality, training, documentation, and business continuity.
• Manage escalations between the service provider and internal stakeholders.
• Build a strong working relationship with the service provider while maintaining effective commercial and operational governance.

Transition and Transformation

• Lead or support O2C transitions from local business units to shared service or outsourced delivery models.
• Conduct process discovery, due diligence, knowledge transfer, documentation, shadowing, reverse shadowing, and go-live readiness assessments.
• Develop and manage transition plans, process inventories, risk logs, dependency trackers, and readiness checklists.
• Ensure process documentation and desktop procedures are complete, approved, and up to date.
• Support stabilisation and hyper care following process migration.
• Identify opportunities for process standardisation, automation, and control improvement.
• Support transformation initiatives involving SAP, workflow tools, reporting solutions, robotic process automation, and digital invoicing.

Governance, Risk and Controls

• Maintain a strong control environment across invoice processing, customer master data, collection, reconciliations, and access management.
• Ensure compliance with the organisations financial policies, delegation of authority, segregation-of-duties requirements, and audit standards.
• Support internal and external audits, providing evidence and resolving findings within agreed deadlines.
• Investigate control failures and ensure appropriate root-cause analysis, corrective actions, and preventive controls are implemented.
• Identify operational risks and elevate material issues to senior stakeholders.
• Ensure sensitive customer information is handled securely.

Team and Stakeholder Management

• Lead, coach, and develop O2C team members and service delivery leads.
• Set clear objectives and establish accountability for operational performance.
• Conduct regular performance reviews, one-to-one meetings, and development discussions.
• Communicate effectively with senior finance leaders, business stakeholders, suppliers, and external service providers.
• Prepare clear management updates covering performance, risks, escalations, achievements, and required decisions.
• Manage competing priorities and maintain service continuity during peak periods, month-end, year-end, and system changes.

Required Qualifications and Experience

• Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or a related discipline.
• 7 to 10 years of relevant experience in Accounts Receivable or Order-to-Cash operations.
• Strong knowledge of the complete O2C lifecycle, from purchase requisition through invoice processing and supplier payment.
• Demonstrated experience managing a third-party shared service centre, captive shared service centre, or BPO provider.
• Practical experience leading or supporting finance and O2C transitions.
• Strong working knowledge of SAP, preferably SAP ECC or SAP S/4HANA.
• Experience with invoice workflow, customer master data, collection, reconciliations, and financial controls.
• Strong Microsoft Excel skills, including pivot tables, XLOOKUP or VLOOKUP, SUMIFS, IF formulas, data validation, conditional formatting, charts, and large-data analysis.
• Excellent written and spoken English.
• Experience presenting operational performance and risks to senior stakeholders.
• Ability to manage escalations, conduct root-cause analysis, and implement sustainable corrective actions.

Preferred Qualifications

• Professional qualification or part qualification such as CIMA, ACCA, ACA, CPA, MBA Finance, or an equivalent.
• Experience working in a multinational organisation.
• Experience with SAP S/4HANA, Ariba, Coupa, Serrala, invoice workflow tools, Power BI, or robotic process automation.
• Lean Six Sigma, project management, or transition management certification.
• Experience managing geographically dispersed teams and international O2C processes.

Key Skills and Competencies

• End-to-end Order-to-Cash expertise
• Accounts Receivable operational leadership
• SAP knowledge
• Advanced Excel and data-analysis skills
• Third-party service provider governance
• Transition and knowledge-transfer management
• SLA and KPI management
• Financial controls and audit compliance
• Supplier and stakeholder management
• Root-cause analysis and continuous improvement
• Team leadership and coaching
• Strong English communication
• Decision-making and problem-solving
• Change and project management