Order to Cash Operations Senior Analyst

Accenture in India; Navi Mumbai; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Accenture in India is seeking an Order to Cash Operations Senior Analyst to support end-to-end OTC processes including cash application, collections, and dispute resolution. The role blends voice and non-voice interactions with a focus on accuracy, SLA adherence, and process optimization.

You will work with SAP/Oracle/OTC tools, Power BI for reporting, and collaborate across Finance, Sales, and Customer Service in a Shared Services environment.

Qualifications

• Experience in end-to-end Order to Cash (OTC) processes including cash application and collections.
• Experience with SAP/Oracle or OTC tools.
• Exposure to Shared Services or Global Business Services environments.

Responsibilities

• Support voice and non-voice OTC operations to ensure service excellence and SLA adherence.
• Manage collections, reconciliation, and cash application to optimize working capital.
• Handle deductions, disputes, and billing support with cross-functional teams.
• Prepare operational reports/dashboards and contribute to process improvement initiatives.
• Ensure SOX compliance and proper process governance.

Skills

Cash Application Process

Power BI

Education

BCom

Tools

SAP

Oracle

HighRadius

Sidetrade

BlackLine

Job description

Skill required:

Order to Cash - Cash Application Process

Designation:

Order to Cash Operations Senior Analyst

Qualifications

BCom

Years of Experience

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The role includes both Voice and Non-Voice responsibilities to support customer interactions, collections activities, and back-office OTC operations while maintaining service excellence, compliance, and SLA adherence.
• Optimizing working capital providing real time visibility and end to end management of revenue and cash flow and streamlining billing processes This team over looks the entire processes that starts from customers inquiry sales order to delivery and invoicing The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers The role requires a good understanding of cash applications the process of applying unapplied cash reconciliation of suspense account in cash application and process them from payment receipt to finalization
• Receive and deposit customer payments, apply cash remittances and credits adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for?
• Primary skill - Cash Application Process - P5
• Preferred Skills
• Experience with SAP, Oracle, HighRadius, Sidetrade, BlackLine, or similar OTC tools.
• Experience working in a Shared Services or Global Business Services environment.
• Exposure to process transition, transformation, or automation initiatives.
• Knowledge of Power BI and reporting tools. Roles and Responsibilities:
• Key Responsibilities
• Collections & Accounts Receivable
• Manage customer portfolios and drive timely collections to improve cash flow.
• Conduct collection calls and follow-ups with customers regarding overdue invoices.
• Monitor aging reports and proactively identify delinquent accounts.
• Escalate high-risk accounts and payment issues to stakeholders.
• Support month-end and quarter-end close activities.
• Cash Application
• Apply customer payments accurately and timely in ERP systems.
• Research and resolve unapplied or unidentified cash.
• Reconcile customer accounts and investigate discrepancies.
• Deductions & Dispute Management
• Analyze customer deductions and disputes.
• Coordinate with Sales, Customer Service, Logistics, and Finance teams for timely resolution.
• Maintain deduction logs and provide status updates.
• Billing & Customer Master Support
• Support invoice generation, billing validation, and customer master maintenance.
• Ensure billing accuracy and compliance with contractual terms.
• Voice Responsibilities
• Contact customers through inbound and outbound calls for collections, payment follow-ups, account reconciliation, and dispute resolution.
• Handle customer inquiries professionally and provide timely resolutions.
• Document customer interactions accurately in ERP, CRM systems.
• Maintain high customer satisfaction and service quality standards.
• Non-Voice Responsibilities
• Manage customer communications via email and ticketing platforms.
• Review customer accounts, collections reports, and aging schedules.
• Prepare operational reports and dashboards.
• Support process improvement and automation initiatives.
• Process Governance & Compliance
• Ensure adherence to client policies, SOX controls, and operational procedures.
• Maintain process documentation and standard operating procedures.
• Support audits and compliance reviews.
• Identify process risks and recommend mitigation actions.