Senior Manager - Order to Cash

Signzy; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Signzy in Bengaluru is seeking an experienced Accounts Receivable and Billing leader to own end-to-end Order-to-Cash processes. You will oversee billing operations, AR governance, customer invoicing, revenue assurance, and process automation while maintaining strong controls and customer experience.

The role collaborates with Sales, Customer Success, Legal, and Finance to reduce overdue balances, drive billing accuracy, and implement dashboards that boost productivity across ERP/CRM integrations.

Qualifications

• Strong understanding of Order-to-Cash processes.
• Revenue recognition principles.
• Accounts Receivable and Billing operations.
• GST compliance and regulatory awareness.
• Experience leading Billing & AR teams in SaaS.

Responsibilities

• Own the complete O2C lifecycle from contract validation through invoicing, collections, and closure.
• Lead regional Billing Operations teams and ensure invoice accuracy.
• Drive collection efficiency and manage AR reporting.
• Ensure revenue assurance and prevent leakage; validate contracts before invoicing.
• Improve ERP/CRM integrations and automate workflows.
• Maintain audit-ready documentation and support audits.
• Coach team members and build scalable processes.

Skills

O2C processes

Revenue recognition

Accounts Receivable

Billing operations

GST compliance

Education

B.Com/M.Com / MBA Finance

Job description

We are looking for an experienced Accounts Receivable & Billing person to own the end-to-end Order-to-Cash (O2C) function. The role will lead billing operations, accounts receivable, collections governance, customer invoicing, revenue support and process automation while ensuring strong financial controls and an exceptional customer experience.

This role will manage the Billing Operations team and AR Reporting team and work closely with Sales, Customer Success, Business Finance, Legal, and Finance.

Order-to-Cash Ownership

• Own the complete O2C lifecycle from contract validation through invoicing, collections, reconciliation and closure.
• Ensure accurate and timely customer invoicing.
• Establish SLAs for invoice turnaround and billing accuracy.
• Monitor end-to-end billing health and customer payment cycles.

Billing Operations

• Lead regional Billing Operations teams.
• Ensure:
  • Accurate invoice generation
  • Credit notes
  • Debit notes
  • Proforma invoices
  • GST compliance
  • Customer master maintenance
• Drive billing standardization across business units.

Accounts Receivable & Collections

• Own customer receivables.
• Drive collection efficiency and reduce overdue balances.
• Partner with Sales for collections.
• Review doubtful debts and provisioning recommendations.

Revenue Assurance

• Ensure every billable transaction is invoiced.
• Eliminate revenue leakages.
• Validate contracts before invoicing.

Process Improvement

• Improve ERP and CRM integrations.
• Reduce manual interventions.
• Improve productivity through dashboards and workflow automation.

Controls & Governance

• Ensure audit-ready documentation.
• Owns statutory and Big 4 audits.
• Monitor compliance with internal SOPs.

Team Management

Lead AR & Billing Operations Team

Coach team members and build scalable processes.

Skills Required

• Strong understanding of Order-to-Cash processes
• Revenue recognition principles
• Accounts Receivable
• Billing operations
• GST compliance

Preferred Qualifications

• B.Com/M.Com / MBA Finance
• 5-8 years of experience
• Experience in SaaS, technology or services businesses
• Prior experience leading Billing & AR teams