Business Process Expert - Order To Cash

Datwyler IT; Satara; Hybrid; INR 2,400,000 - 4,200,000; Full time

Job summary

Datwyler IT is seeking a Business Process Expert to drive global harmonization and standardization of the Order to Cash process landscape. You will translate operational requirements into standardized processes and sustainable SAP solutions, working as a key interface between business and IT.

The role supports end-to-end O2C governance, deployment, and continuous improvement across global units, leading cross-functional collaboration and data-driven decision making.

Qualifications

• 7–10 years of professional experience in end-to-end Order to Cash and SAP environments.
• Experience bridging business and IT to translate requirements into standardized processes.

Responsibilities

• Drive global harmonization and implementation of standardized O2C processes.
• Support SAP S/4HANA transformation and deployment programs.
• Act as bridge between business and IT to define process and system requirements.
• Ensure governance, documentation and continuous improvement across locations.

Skills

O2C expertise

SAP S/4HANA

Process optimization

Stakeholder mgmt

ERP integration

Data-driven

Tools

SAP ERP

SAP SD

Job description

Support the Global Business Process Owner (BPO) in driving the global harmonization, standardization, implementation and continuous improvement of the end-to-end Order to Cash process landscape.

The role ensures sustainable and scalable business processes aligned with the companys target operating model and future SAP S/4HANA architecture. The Business Process Expert acts as a key interface between business and IT, translating operational and business requirements into standardized processes and sustainable system solutions.

The Business Process Expert contributes to process governance, deployment activities, business transformation and operational excellence across all global business units and locations.

Scope covers the end-to-end Order to Cash process including:

• Commercial Agreements & Pricing Mgmt
• Credit Mgmt
• Sales Order Mgmt
• Order Fulfillment
• Billing Mgmt
• Cash Application
• Collection & Dunning
• Claims, Disputes & Deduction Mgmt.
• Customer Return Mgmt

Main Tasks & Responsibilities

• Support the development, harmonization and global implementation of standardized end-to-end Order to Cash processes
• Drive process optimization initiatives to improve customer experience, operational efficiency, process quality, working capital, transparency and system integration
• Support global SAP S/4HANA transformation and deployment programs by defining business process requirements and ensuring alignment with the global target process model
• Act as a bridge between business and IT by translating business requirements, operational challenges and improvement opportunities into functional process and system requirements
• Contribute to fit-to-standard process design and challenge local process variations and system requirements against the global process standard
• Analyze end-to-end process dependencies and ensure effective integration across Sales, Customer Service, Supply Chain, Logistics, Finance and IT
• Support process governance activities including process documentation, process performance management, compliance and continuous improvement initiatives
• Execute process analysis and identify improvement opportunities based on operational KPIs, customer requirements, business needs and process performance data
• Identify root causes of process inefficiencies, manual workarounds and recurring operational issues and support the development of sustainable process solutions
• Support testing, system qualification and deployment activities related to process and system changes
• Promote cross-functional collaboration and alignment between Sales, Customer Service, Supply Chain, Logistics, Finance and IT organizations
• Drive transparency and process excellence by establishing a culture of continuous improvement and data-driven decision making
• Support organizational change management, training and user adoption during transformation and deployment initiatives
• Coordinate process-related housekeeping, master data and data quality initiatives within the supported systems landscape

Skills & Technical Competences & Behaviors

Technical Competencies:

• Strong business process expertise across the end-to-end Order to Cash value chain within a global industrial environment
• Deep understanding of customer service, commercial, order fulfillment and financial processes and their impact on customer experience, service levels, revenue, working capital and operational efficiency
• Strong understanding of cross-functional process dependencies across Sales, Customer Service, Supply Chain, Logistics, Finance and IT
• Ability to analyze business processes, identify operational issues and translate business requirements into sustainable process and system solutions
• Strong understanding of how ERP and SAP S/4HANA solutions enable end-to-end Order to Cash processes
• Experience with SAP ERP environments, preferably SAP S/4HANA, with relevant knowledge of:
• SAP Sales / SD
• Sales Order Management
• Pricing and Billing
• Credit Management
• Accounts Receivable
• Cash Application, Collections and Dispute Management
• Business Partner and Customer Master Data
• Integration points to Logistics, Materials Management and Finance
• Experience in global transformation programs and ERP deployments
• Strong analytical and process modelling capabilities
• Knowledge of BPM methodologies, process governance and continuous improvement approaches
• Understanding of fit-to-standard principles and the ability to distinguish between genuine business requirements and unnecessary process or system complexity

Behavioural Competencies:

• Minimum 7–10 years of professional experience.
• Strong stakeholder management and communication skills across global and cross-functional organizations
• Ability to communicate effectively with both business and IT stakeholders and translate between functional and technical perspectives
• Structured and solution-oriented mindset
• Strong business acumen and end-to-end process orientation
• Ability to operate in complex transformation environments with multiple stakeholders
• Strong collaboration and facilitation capabilitiesContinuous improvement and quality mindset
• High level of ownership, accountability and execution focus
• Ability to influence without direct authority
• Ability to challenge established ways of working constructively and drive alignment toward global standards