Senior Manager - Procure-to-Pay

Tata Motors Global Services Limited; Thane; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

Tata Motors Global Services Limited is seeking a Senior Manager for Procure-to-Pay Operations in Thane, overseeing end-to-end P2P processes, supplier payments, and control-focused governance.

You will lead a multi-functional P2P team, manage a third-party SSC/BPO if applicable, drive transitions to SSC, and ensure deadlines, accuracy, and compliance with policies and SLAs.

Qualifications

• Bachelor's degree in finance, accounting, commerce, business administration or a related discipline.
• 7 to 10 years of relevant experience in Accounts Payable or Procure-to-Pay operations.
• Strong knowledge of the complete P2P lifecycle from requisition to payment.
• Experience managing a third-party SSC/BPO provider or captive center.
• Practical experience leading or supporting finance and P2P transitions.
• Strong SAP knowledge, preferably SAP ECC or SAP S/4HANA.
• Advanced Excel skills (Pivot, XLOOKUP/VLOOKUP, SUMIFS, etc.).
• Excellent written and spoken English; able to present to senior stakeholders.

Responsibilities

• Oversee end-to-end Procure-to-Pay operations including requisitions, purchase orders, goods receipt, invoice processing, and payments.
• Manage P2P services delivered by a third-party SSC/BPO and govern performance via SLAs and KPIs.
• Lead or support P2P transitions from local units to shared services delivery models.
• Maintain strong financial controls across invoicing, payments and reconciliations; support audits.
• Coach and develop P2P team members; communicate performance, risks, and decisions to leadership.

Skills

End-to-end P2P expertise

Accounts Payable leadership

SAP knowledge

Excel skills

SLA & KPI management

Financial controls

Supplier & stakeholder mgmt

Root-cause analysis

Team leadership

English communication

Decision-making

Change and project mgmt

Education

Bachelor's degree in finance, accounting, commerce, business administration

Tools

SAP

SAP S/4HANA

Ariba

Coupa

Serrala

Power BI

Robotic Process Automation

Job description

Job Title Senior Manager, Procure-to-Pay Operations

Experience

7 to 10 years, including experience leading Accounts Payable and end-to-end Procure-to-Pay operations.

Role Purpose

The Senior Manager, Procure-to-Pay will oversee end-to-end P2P operations, including procurement support, invoice processing, vendor management, payment execution, account reconciliations, and month-end activities.

The role requires strong operational leadership, SAP expertise, transition experience, and the ability to manage performance delivered through a third-party shared service centre. The position will ensure services are delivered accurately, on time, and in accordance with agreed controls, policies, service-level agreements, and regulatory requirements.

Key Responsibilities

End-to-End P2P Operations

• Manage end-to-end Procure-to-Pay operations covering purchase requisitions, purchase orders, goods receipt, invoice processing, payment runs, vendor reconciliations, and query resolution.
• Oversee PO, non-PO, ERS/self-billing, and credit note processes.
• Ensure invoices and payments are processed accurately and within agreed timelines.
• Monitor aged invoices, blocked invoices, debit balances, duplicate payments, payment failures, and vendor statement reconciliation.
• Ensure timely completion of month-end and year-end activities, including accruals, reconciliations, reporting, and open-item reviews.
• Work closely with Procurement, Finance, Treasury, Tax, IT, business stakeholders, and external suppliers.

Third-Party Shared Service Centre Management

• Manage P2P services delivered by a third-party shared service centre or Business Process Outsourcing partner.
• Govern performance through SLAs, KPIs, operational reviews, service review meetings, and improvement plans.
• Monitor measures such as invoice turnaround time, first-time-right percentage, on-time payment rate, aged invoice volume, query ageing, backlog, and payment accuracy.
• Challenge service delivery issues and ensure appropriate root-cause analysis and corrective actions are completed.
• Hold the service provider accountable for capacity planning, productivity, quality, training, documentation, and business continuity.
• Manage escalations between the service provider and internal stakeholders.
• Build a strong working relationship with the service provider while maintaining effective commercial and operational governance.

Transition and Transformation

• Lead or support P2P transitions from local business units to shared service or outsourced delivery models.
• Conduct process discovery, due diligence, knowledge transfer, documentation, shadowing, reverse shadowing, and go-live readiness assessments.
• Develop and manage transition plans, process inventories, risk logs, dependency trackers, and readiness checklists.
• Ensure process documentation and desktop procedures are complete, approved, and up to date.
• Support stabilisation and hyper care following process migration.
• Identify opportunities for process standardisation, automation, and control improvement.
• Support transformation initiatives involving SAP, workflow tools, reporting solutions, robotic process automation, and digital invoicing.

Governance, Risk and Controls

• Maintain a strong control environment across invoice processing, vendor master data, payments, reconciliations, and access management.
• Ensure compliance with the organisations financial policies, delegation of authority, segregation-of-duties requirements, and audit standards.
• Support internal and external audits, providing evidence and resolving findings within agreed deadlines.
• Investigate control failures and ensure appropriate root-cause analysis, corrective actions, and preventive controls are implemented.
• Identify operational risks and escalated material issues to senior stakeholders.
• Ensure sensitive supplier, banking, and payment information is handled securely.

Team and Stakeholder Management

• Lead, coach, and develop P2P team members and service delivery leads.
• Set clear objectives and establish accountability for operational performance.
• Conduct regular performance reviews, one-to-one meetings, and development discussions.
• Communicate effectively with senior finance leaders, business stakeholders, suppliers, and external service providers.
• Prepare clear management updates covering performance, risks, escalations, achievements, and required decisions.
• Manage competing priorities and maintain service continuity during peak periods, month-end, year-end, and system changes.

Required Qualifications and Experience

• Bachelor's degree in finance, Accounting, Commerce, Business Administration, or a related discipline.
• 7 to 10 years of relevant experience in Accounts Payable or Procure-to-Pay operations.
• Strong knowledge of the complete P2P lifecycle, from purchase requisition through invoice processing and supplier payment.
• Demonstrated experience managing a third-party shared service centre, captive shared service centre, or BPO provider.
• Practical experience leading or supporting finance and P2P transitions.
• Strong working knowledge of SAP, preferably SAP ECC or SAP S/4HANA.
• Experience with invoice workflow, vendor master data, payment processing, reconciliations, and financial controls.
• Strong Microsoft Excel skills, including pivot tables, XLOOKUP or VLOOKUP, SUMIFS, IF formulas, data validation, conditional formatting, charts, and large-data analysis.
• Excellent written and spoken English.
• Experience presenting operational performance and risks to senior stakeholders.
• Ability to manage escalations, conduct root-cause analysis, and implement sustainable corrective actions.

Preferred Qualifications

• Professional qualification or part qualification such as CIMA, ACCA, ACA, CPA, MBA Finance, or an equivalent.
• Experience working in a multinational organisation.
• Experience with SAP S/4HANA, Ariba, Coupa, Serrala, invoice workflow tools, Power BI, or robotic process automation.
• Lean Six Sigma, project management, or transition management certification.
• Experience managing geographically dispersed teams and international P2P processes.

Key Skills and Competencies

• End-to-end Procure-to-Pay expertise
• Accounts Payable operational leadership
• SAP knowledge
• Advanced Excel and data-analysis skills
• Third-party service provider governance
• Transition and knowledge-transfer management
• SLA and KPI management
• Financial controls and audit compliance
• Supplier and stakeholder management
• Root-cause analysis and continuous improvement
• Team leadership and coaching
• Strong English communication
• Decision-making and problem-solving
• Change and project management