Senior Manager - HRO practice

Golden Opportunities; Pune District, Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Golden Opportunities is seeking a senior HRO domain leader with extensive experience in BPO and Global payroll processing. The role requires deep expertise in employee data management, benefits, talent acquisition and learning across international environments.

You will drive transformation, design COE structures, and oversee transitions with delivery excellence, while mentoring teams and ensuring client success on complex HRO programs.

Qualifications

• 14–16 years of BPO or professional services experience with 8–10 years in HRO domains.
• Strong knowledge of payroll processing, data management, benefits, TA and learning.

Responsibilities

• Strategy planning, business development and transition management for HRO programs.
• Support sales and account teams with domain insights to grow revenue.
• Provide expert trends on HRO domain to differentiate and position the practice.
• Anchor governance and drive process efficiency to improve margins.
• Coordinate with cross-functional teams remotely, manage requirements gathering, testing and UAT.
• Develop and roll out domain training programs and succession planning.
• Monitor metrics like employee satisfaction and attrition.

Skills

HRO

Transformation

COE

Solutions

Education

Master degree preferred

Job description

Candidate Expectations

• Total Experience and Relevant Experience - Minimum of 14-16 years of BPO or professional services experience with 8-10 years of HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning Candidate Location - Anywhere
• Skills - HRO, Transformation, COE, Solutions Candidate Industry BPO / KPO Diversity Any

Education and Certification Qualification:

• Master degree preferred Job responsibility Strategy Planning, Business Development and Transition Management: Requires understanding of the workings of HR Processes in Payroll, Workforce Administration, Recruitment, RPO or Learning Management Partner with transition team and delivery excellence, transformation projects, etc., to ensure a robust transition organization to manage transitions involving deep HRO domain capabilities
• Provide support to the Sales team and Account management teams based on an in-depth understanding of a specific domain within the Practice to create a pipeline of clients and grown revenue
• Provide expert view on trends in HRO domain based on domain expertise to differentiate and position the practice with analysts/clients/deal consultants Anchors internal governance (such as best practice sharing sessions, practice forums etc.) to adhere to the Practice governance model Improve domain specific process efficiency and effectiveness to enhance productivity and gross margin
• Experience in generating demand / pipeline and establishing client contacts on a proactive basis inside and out of existing accounts
• Experience with working with cross-functional teams remotely excellent communication, organization, and project management skills required Provides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.
• Works in coordination with technology group who support the project and manages the requirement gathering, testing, sign off and UAT from the client for the changes in the processes.
• People Management: Carry out functional domain intensive training to get the appropriate domain skilled resources
• Execute development and roll-out of domain training programs either internally or its partnership with external vendors to build competency within the Practice Creates career development & succession planning for direct reports
• Reviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.
• Accountable for metrics like Employee Satisfaction and Attrition.

Must Have

• Graduate in any stream HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning Experience in HRMS/ERP like (SAP, SuccessFactors, Workday etc.)
• Experience on Payroll systems such as ADP Streamline, Celergo, SAP Payroll, CGI, Lessorlon, Decidium or Dayforce Results and deadline driven
• Experience in Solution Design, Business Development and Transition Management Experience in managing operations in third party environment
• Good to have Experience in multi country payroll processing will be an advantage
• Certifications in HR will be an advantage Six sigma green belt trained will be preferred Exposure to WFM tools would be a plus.
• Good to have Experience in multi country payroll processing will be an advantage
• Certifications in HR will be an advantage Six sigma green belt trained will be preferred
• Exposure to WFM tools would be a plus.