Senior Manager/AGM/AVP- HRO Delivery

Golden Opportunities; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Golden Opportunities in Bengaluru is seeking a Senior Delivery Manager for global HRO delivery with 12+ years of experience. You will lead delivery management initiatives, drive results in a fast-paced outsourcing environment, and build high-performance teams.

This role requires strong leadership, excellent communication, stakeholder management, and deep knowledge of Workday and ERP systems. You will oversee multiple projects, optimize resources, and ensure quality outcomes across geographies.

Qualifications

• Total work experience of 12+ years in global HRO delivery.
• Experience in delivery management roles with a track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration and excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment.

Responsibilities

• Project Management Oversight: Leading and overseeing multiple projects from initiation to completion, ensuring alignment with strategic goals.
• Resource Allocation: Managing and allocating resources effectively, optimizing team performance and project outcomes.
• Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Quality Assurance: Implementing quality control processes to ensure all deliverables meet the highest standards.
• Performance Metrics: Establishing and monitoring KPIs to measure project performance and team productivity.
• Cross Functional Collaboration: Working closely with departments (sales, marketing, product development) to ensure seamless delivery.
• Team Leadership and Development: Leading, mentoring, and developing the delivery team, fostering a culture of continuous improvement.
• Risk Management: Identifying potential risks and developing mitigation strategies to address them proactively.
• Flexible with Global work timings
• Key skills: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation

Skills

HRO Operations

hire to retire

Global HRO

Workday

HRO Service delivery

Transformation

Education

Bachelor's degree

MBA

Tools

Workday

ERP systems

Job description

Job Description

• Work Model : Work from office
• Candidate Expectation
• Total work experience of 12+ years of global HRO delivery.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Qualification:
• Any graduate Minimum 15 years education, Bachelor s degree, MBA or equivalent from a reputed institution.
• Preferred candidate Industry Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Key responsibilities include

• Project Management Oversight: Leading and overseeing multiple projects from initiation to completion, ensuring alignment with strategic goals.
• Resource Allocation: Managing and allocating resources effectively, optimizing team performance and project outcomes.
• Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Quality Assurance: Implementing quality control processes to ensure all deliverables meet the highest standards.
• Performance Metrics: Establishing and monitoring KPIs to measure project performance and team productivity.
• Cross Functional Collaboration: Working closely with various departments (sales, marketing, product development) to ensure seamless delivery.
• Team Leadership and Development: Leading, mentoring, and developing the delivery team, fostering a culture of continuous improvement.
• Risk Management: Identifying potential risks and developing mitigation strategies to address them proactively.
• Flexible with Global work timings
• Key skills: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation"