Senior Manager/AGM- HRO Transformation PAN India

Golden Opportunities; Maharashtra; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Golden Opportunities is seeking a seasoned HRO Transformation Consultant – Senior Manager/AGM to lead large HR transformation programs across multiple locations in India. The role emphasizes end-to-end delivery, digital assets, analytics, and AI/ML-enabled platform solutions within Hire to Retire processes.

The ideal candidate will drive customer engagements, design new operating models, and collaborate with IT to implement Workday, SuccessFactors, and ServiceNow HRSD with automation.

Qualifications

• Minimum 12+ years in HRO Outsourcing with 8+ years in large HR Transformation programs
• End-to-End delivery of HRO Transformation solutions including digital assets and analytics
• Lead customer engagements, design and change management for digital solutions
• Experience with HR tech platforms and automation across Hire to Retire
• Partner with IT to evaluate and implement HR tech solutions
• Manage multi-workstream transformation programs from conception to implementation
• Drive planning, resource allocation, risk management and benefits realization
• Demonstrated conflict resolution and strong analytical skills
• Excellent communication at all levels and intellectual curiosity

Responsibilities

• Lead end-to-end transformation programs from concept to delivery
• Design and implement digital assets and analytics solutions for HR processes
• Engage with customers and guide change management to meet requirements
• Collaborate with IT to select and deploy HR technology platforms
• Oversee multi-workstream programs and manage risks and benefits
• Drive systems integration to enable seamless HR service delivery
• Ensure strong stakeholder communication and issue resolution
• Applied operating models, value chain mapping and process reengineering

Skills

HRO Outsourcing

Transformation management

Digital assets & analytics

AI/ML platform solutions

RPA / Automation

Change management

Stakeholder management

Project planning & risk mgmt

Systems integration

Communication & collaboration

Education

Bachelor’s degree or higher

Tools

Workday

SuccessFactors

ServiceNow HRSD

Gen AI / AI ML platforms

Job description

Job Title: HRO Transformation Consultant – Senior Manager/AGM

Location: Chennai, Mumbai, Pune, Kolkata, Bengaluru, Hyderabad, Delhi NCR

Work from Office Only

Candidate Expectations & Job Description

• Minimum 12+ years of experience in HRO Outsourcing industry of which at least 8+ years in managing large HR Transformation initiatives.
• End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes.
• Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions
• Digital Initiative’s across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes
• Experience with major HR technology platforms (Workday, SuccessFactors, Service Now HRSD, etc.), Gen AI / AI ML led platform solutions, Automation – RPA / Chatbot led platform solutions across Hire to Retire process
• Partner with IT to evaluate, select, and implement HR technology solutions
• Manage complex, multi-workstream transformation programs from conception through implementation.
• Drive project planning, resource allocation, risk management, and benefits realization
• Lead systems integration efforts to create seamless HR service delivery Addon Requirements
• Demonstrated proactive, positive conflict resolution skills.
• Excellent analytical and problem-solving skills
• Excellent communicator at all levels
• Intellectual curiosity, appetite to do things better and proactive nature.
• Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness.