Senior Manager – E-commerce

HappinessCue; Gurugram District; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

HappinessCue seeks an experienced Senior Manager - E-commerce to lead e-commerce and retail responsibilities for a growing business. You will own a significant business area, lead a team, and align actions with senior stakeholders to drive growth and customer experience.

The role requires 8-12 years of relevant experience, is based in Gurugram, and demands strong delivery of business objectives with a focus on performance and budgeting.

Qualifications

• Experience leading e-commerce or retail functions in a structured organisation.
• Ability to translate business objectives into practical plans and track performance.
• Strong stakeholder management and team development skills.

Responsibilities

• Lead e-commerce / retail responsibilities for a growing business or client assignment.
• Independently own a significant business area, lead a team and work with senior stakeholders.
• Translate objectives into plans, review performance with metrics, coach team, manage stakeholders and resolve issues when priorities change.
• Possibly own revenue, key accounts, vendor/partner management, budgeting and reporting.

Skills

Retail operations

Sales management

Team leadership

Customer experience

Performance management

Job description

Job Summary

We are looking for an experienced Senior Manager - E-commerce to lead e-commerce / retail responsibilities for a growing business or client assignment. The position is intended for an experienced professional who can independently own a significant business area, lead a team and work comfortably with senior stakeholders. The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change. Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting. We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development. The role is based in Gurugram and requires 8-12 years of relevant experience.

Responsibilities

• Lead e-commerce / retail responsibilities for a growing business or client assignment.
• Independently own a significant business area, lead a team and work comfortably with senior stakeholders.
• Translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change.
• Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

Requirements

• The role is based in Gurugram.
• Requires 8-12 years of relevant experience.
• has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development.

Skills

• Retail operations
• sales management
• team leadership
• customer experience
• performance management